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PRICING GUIDE

PRICING GUIDE
mobile, HOSTED & Iot

may 2021

MOBILE PRICING 

 

What are these prices?

As a plan.com customer, you pay a fixed, monthly contractual amount every month that will change depending on which tariff you’re on and which allowances you’re enjoying.

However, there are exceptions. Not everything is included in your monthly allowances and you may occasionally need to pay a bit extra. This will probably be down to additional charges (sometimes called ‘out of bundle’ charges).

Yes they suck, and no we don’t like them either, but we’re all about transparency, so better you know now than get a nasty surprise later down the line.

There are five types of additional charges:

  • Out of bundle charges occur if you exceed your monthly allowances i.e. you go beyond your data, voice or SMS allowances
  • Special and Premium numbers, which are ‘non-geographic’ or operated by third-parties (quiz lines, help lines, directory enquiries etc.) do not form part of your inclusive minutes’ allowance
  • International calls and SMS from the UK to a foreign country
  • Roaming calls, texts and data – using your phone while abroad
  • MMS (Multimedia Messaging Service – e.g. sending pictures as part of a text message) are not included in your standard tariff

Mobile calls (domestic)

Usage typeCost (excluding VAT)
UK/EU Xnet and landline calls 33p per minute
Other O2 numbers Free in the UK, else 33p per minute
Voicemail Free in the UK, else 33p per minute
SMS10p each
Data (inc. Mobile Broadband) 4p per MB
MMS (not included in your standard tariff) 40p each

Calls to special & premium numbers

This section tells you about the charges for calls from the UK to special numbers, which do not form part of your inclusive call allowance.

Additional charges are incurred if a Customer makes a call to certain non-geographic numbers or chargeable numbers operated by third-parties (e.g. quiz lines, helplines, directory enquiries etc.)

The charge when making calls to chargeable numbers is split into two parts. There’s the Access Charge, (see table) which is what we charge you, per minute, for connecting the call. Then there’s the Service Charge, which is decided by the organisation you’re calling, who have to make you aware of the charge. The total cost of the call will be the Access Charge, plus the provider’s Service Charge.

Service NumberAccess Charge (excluding VAT)
08*1.2p
091.2p
1181.2p
051.2p

Need more information about premium rate numbers? The Phone-paid Services Authority can help, as they’re the regulator for UK premium rate services.

You can also find useful videos on the Phone-paid Services Authority YouTube channel.

Additional charges while roaming outside the Europe Zone

Customers on all standard tariffs will now pay the same fixed rates no matter where they are in the world. Whether they’re just making calls back to the UK or calls to other faraway places, customers will know exactly where they stand.

Usage – while in the plan.com World Zone (anywhere outside the Europe Zone) Cost (excluding VAT)
Any call received or made (per minute) 140p
SMS (per message) 40p
Data usage (per MB) 600p

Additional charges while roaming inside the Europe Zone

Charge typeCost (excluding VAT)
Receiving a call FREE
Out-of-zone calls e.g. France to Australia 140p per minute / 140p minimum charge
3G & 4G data 4p per MB

International calls originating inside the UK

Zones Cost
Isle of Man & Channel Islands 45p per minute / 45p minimum charge
Ireland (Republic of) 54p per minute / 54p minimum charge
Albania, Algeria, Australia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Canary Islands, Croatia, Cyprus (Republic of),
Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hong Kong,
Hungary, Iceland, Italy & Vatican, Kosovo, La Reunion, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta,
Martinique, Monaco, Montenegro, Morocco, Netherlands, New Zealand, North Cyprus, Norway, Poland, Portugal, Romania, Serbia,
Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Tunisia, Turkey, USA
125p per minute / 125p minimum charge
Rest of the World (any destination not listed above) 167p per minute / 167p minimum charge

International SMS

Destinations Cost
Any destination 30p

Non-mobile & call forwarding

Some telephone numbers are operated by third-parties who connect or forward calls to another number. Calls to these non-mobile and call forwarding services are not included in your inclusive minutes.

This list of 07 non-mobile and call forwarding services that are not included in your inclusive minutes is correct as of October 2013:

074060074061074062074063074064074065074066074067
074068074069074171074172074176074177074179074181
074182074185074186074188074390074391074409074410
074411074412074414074415074417074418074419074515
074516074517074572074574074577074578074579074580
074581074582074583074584074588074653074655075200
075201075203075204075205075207075208075209075370
075373075375075376075377075378075379075590075591
075592075593075595075597075598075599075710075718
075890075891075892075893075898075899077000077001
077442077443077444077445077446077447077448077449
077530077552077553077554077555078220078221078222
078224078225078226078227078229078644078722078727
078730078744078745078922078925078930078931078933
078938078939079110079112079118079245079780079781
079782079783079784079785079786079787079789074067

Mobile and landline calls to Isle of Man, Guernsey, and Jersey

The following numbers are associated with networks in the Isle of Man, Guernsey and Jersey and are not part of the UK telecoms network.

07624074576077003077816078299079242079372074184
075090077007077007077817079243079373074520075091
077008077818078392079244079374074521075092077810
077819078397079246079375074522075093077811077977
078398079247079376074523075094077812077978079111
079248079377074524075095077813077979079117079249
079378074525075096077814078297079240079370079379
074526074526077815078298079241079371

Freephone numbers

The following prefixes can be called for free:

  • 080
  • 111 NHS
  • 116
  • 119
  • 195
  • 999

Terms & Conditions

GENERAL

These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Contract between each Customer and Plan Communications Limited (“plan.com”).

If you exceed your monthly call allowance during a billing cycle, you will pay our standard out of bundle UK/EU call rates. Call minutes only include UK to UK and EU to EU calls to standard numbers.

Call minutes exclude premium-rate numbers, which are often used by TV shows, quiz companies, chat providers and some websites. Prices are set by the premium operator.

Call minutes exclude non-geographic numbers, which are often used by call centres and not associated with areas of the country e.g. 0161 for Manchester. They often start with 05, 07 or 08. Prices are set by the NGN operator

Some telephone numbers are operated by third parties who connect or forward calls to another number. There are lots of these third-party services and prices are charged by the third-party at a higher rate to connect calls. Calls to these non-mobile and call forwarding services are not included in your inclusive minutes.

Text messages (SMS) only include UK to UK text messages. They exclude premium-rate numbers, which are often used by TV shows, quiz companies, chat providers and some websites. Customers may also be charged for receiving text messages from premium-rate numbers. Prices are set by the premium operator.

Accordion Content

MMS are not included in our tariff packages. MMS stands for multimedia message service and a message is typically generated when you send a photo or picture. However, an MMS message may also be sent if you add an emoticon to an SMS, exceed a certain character limit for an SMS or based on your device settings.

 

Unlimited calls are subject to our fair usage threshold of 3,000 minutes. We reserve the right to disable access to this tariff if the policy is breached.

Click here for more information on our Fair Usage Policy: www.plan.com/fair-use-policy.

Unlimited calls are subject to the same terms and conditions that are set out in ‘Calls’.

Unlimited text messages (SMS) are subject to our fair usage policy of 3,000 text messages. We reserve the right to disable access to this tariff if the policy is breached.

Click here for more information on our Fair Usage Policy: www.plan.com/fair-use-policy.

Unlimited texts are subject to the same terms and conditions that are set out in ‘Texts’

If you exceed your daily or monthly bolt-on allowance, you will pay our standard out of bundle domestic or roaming data rates.

The reporting of data usage can be subject to delay. Data reporting is controlled by the network on which data is being used.

Data boosts can be requested at any time in the month and are compatible with any device that already has access to data. Neither the price nor the allowances of data boosts are pro-rateable. If a customer exceeds their data allowance, standard out-of-bundle charges apply. Adding a data top-up will not absorb data overage that has already been incurred. The customer will be charged for the additional data they have already used, plus the price of the data boost, which will include data usage from the point at which the bundle is added until the end of the month. Data Boosts are not compatible with exec.plan 60GB.

A data boost will end with effect from the end of the calendar month in which the request was made unless explicitly agreed with the customer, either in writing or verbally. When explicitly agreed with the customer, they can be left open when added until such a time that the customer requests the boost to be removed, either verbally or in writing.

Customers with tariffs and bolt-ons that include UK allowances will now be able to use their UK allowances when roaming in the plan.com Europe Zone

Usage in these destinations will be deducted from your UK allowances. For example, our plus.plan 3GB tariff customers will enjoy unlimited calls and texts as well as 3GB of data to use in the UK and Europe Zone from 15th June 2017. If you use 500MB in France, 500MB will be deducted from your UK 3GB data bundle.

Usage that exceeds tariff allowances will be charged at the same out of bundle rates that apply to the UK.

The following usage is included with the UK tariff allowance:

  • All data usage in the plan.com Europe Zone.
  • Calls and texts back to the UK from a Europe Zone destination (including voicemail retrieval).
  • Calls and texts within a Europe Zone destination, e.g. Spain to Spain.
  • Calls and texts from one country to another where both are in our Europe Zone, e.g. Spain to Germany (except where calls or texts originate in the UK – these are still regarded as international calls/SMS).

The following usage is excluded from the UK tariff allowance:

  • Calls and texts from the UK to destinations in our Europe Zone will not be included in UK Tariffs – these are classified as International calls/texts.
  • Calls and texts from our Europe Zone to a non-Europe destination, e.g. Spain to the USA are classified as Out of Zone Calls/Texts and subject to additional charges.
  • All calls and texts to Premium/Non-Geographic numbers are not included, neither are texts received from premium rate numbers.

While roaming in European countries that border with non European countries (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In these cases, voice, text and data charges are set at the higher, non-European rates. When it comes to data usage, this can be up to £6 per MB. plan.com is not able to control which network your device connects to, and does not set the pricing for the network, which is controlled by the foreign network provider. For this reason, we are not liable for any additional charges that are incurred. This is also true of maritime, satellite and airborne networks.

International usage includes calls and SMS that originate in the UK and are received by services outside the UK. International usage does not include making calls or sending SMS while abroad (these are classed as roaming usage, no matter where the call or SMS is received). International usage does not include calls back to the UK. International usage is not part of the standard tariff and as such, is not included within unlimited call or unlimited text allowances.

 
 

Hosted pricing

What are these prices?

As a plan.com customer, you pay a fixed, monthly contractual amount every month that will change depending on which tariff you’re on and which allowances you’re enjoying. And for our Hosted 0 tariff, these are our standard call charges.

However, there are exceptions. Not everything is included in your monthly allowances and you may occasionally need to pay a bit extra. This will probably be down to additional charges (sometimes called ‘out of bundle’ charges). Yes they suck, and no we don’t like them either, but we’re all about transparency, so better you know now than get a nasty surprise later down the line.

There are three types of additional charges:

  • Out of bundle charges occur if you exceed your monthly call allowance
  • Special and Premium numbers, which are ‘non-geographic’ or operated by third-parties (quiz lines, helplines, directory enquiries etc.) do not form part of your inclusive call allowance
  • International calls from the UK to a foreign country.
Hosted calls (domestic)

The following charges apply in the event of call recordings exceeding your monthly minute allowance. Please note that call recording allowances are pooled, so if you have more than one extension then your allowance is calculated by mltiplying your allowance by the number of extensions being recorded.

Usage TypeCost per minute (2)
Call recording5p
UK landlines (geographic numbers (1) 1.7p
UK Mobile9p

1 Numbers beginning 01,02,03, and 0800 and excluding any premium rare or non-geographic.

2 Minium call charges apply. Calls under 1 minute are charged the price of a 1 minute call. 

Hosted calls (international)

Usage typeStandard cost per minute (1)Mobile cost per minute (1)
Isle of Man & Channel Islands 2.75p 25.5p
Ireland (Republic of) Standard 2p 23.5p
Albania, Algeria, Australia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Canary Islands, Croatia, Cyprus (Republic of),
Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hong Kong,
Hungary, Iceland, Italy & Vatican, Kosovo, La Reunion, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Martinique,
Monaco, Montenegro, Morocco, Netherlands, New Zealand, North Cyprus, Norway, Poland, Portugal, Romania, Serbia, Singapore, Slovak Republic,
Slovenia, South Africa, Spain, Sweden, Switzerland, Tunisia, Turkey, USA
11p38p
Rest of the World (any destination not llisted above) 29p34p

1 Minimum call charges apply. Calls under 1 minute are charged the price of a 1 minute call


Call Recording (Out of bundle and retention)

OUT OF BUNDLE
In the event of a Call Recordings exceeding the monthly allowance, additional charges will apply (see below). Allowances are determined by the type of Call Recording Bolt-On chosen multiplied by the number of Services with the Call Recording Bolt-on as the allowances are pooled across the Services.

RECORDING RETENTION
In the event of a Service with a Call Recording bolt-on being removed from the plan.com network while other Services remain active, a Call Recording (Retain) bolt-on will be automatically added to the Customer’s account. Call Recording (Retain) is a monthly Bolt-On that is not Pro-Rated and is added if one or more recordings are stored on the Call Recording platform during the billing cycle. It allows access to the recording(s) until the recording(s) are removed or expire.

Usage TypeCharge
Out of bundle5p per minute
Recording retention£3.50 per month/service

Calls to special & premium numbers

This section tells you about the charges for Hosted calls  to special numbers, which do not form part of your inclusive call allowance.

Additional charges are incurred if a Customer makes a call to certain non-geographic numbers or chargeable numbers operated by third-parties (e.g. quiz lines, helplines, directory enquiries etc.)

The charge when making calls to chargeable numbers is split into two parts. There’s the Access Charge, (see table) which is what we charge you, per minute, for connecting the call.

Then there’s the Service Charge, which is decided by the organisation you’re calling, who have to make you aware of the charge. The total cost of the call will be the Access Charge, plus the provider’s Service Charge.

Service NumberAccess Charge
081.2p
091.2p
1181.2p
051.2p

Need more information about premium rate numbers? The Phone-paid Services Authority can help, as they’re the regulator for UK premium rate services.

You can also find useful videos on the Phone-paid Services Authority YouTube channel.

Non-mobile & call forwarding

Some telephone numbers are operated by third-parties who connect or forward calls to another number. Calls to these non-mobile and call forwarding services are not included in your inclusive minutes.

This list of 07 non-mobile and call forwarding services which are not included in your inclusive minutes is correct as of October 2013:

074060074061074062074063074064074065074066074067
074068074069074171074172074176074177074179074181
074182074185074186074188074390074391074409074410
074411074412074414074415074417074418074419074515
074516074517074572074574074577074578074579074580
074581074582074583074584074588074653074655075200
075201075203075204075205075207075208075209075370
075373075375075376075377075378075379075590075591
075592075593075595075597075598075599075710075718
075890075891075892075893075898075899077000077001
077442077443077444077445077446077447077448077449
077530077552077553077554077555078220078221078222
078224078225078226078227078229078644078722078727
078730078744078745078922078925078930078931078933
078938078939079110079112079118079245079780079781
079782079783079784079785079786079787079789074067

Mobile and landline calls to Isle of Man, Guernsey, and Jersey

The following numbers are associated with networks in the Isle of Man, Guernsey and Jersey and are not part of the UK telecoms network.

07624074576077003077816078299079242079372074184
075090077007077007077817079243079373074520075091
077008077818078392079244079374074521075092077810
077819078397079246079375074522075093077811077977
078398079247079376074523075094077812077978079111
079248079377074524075095077813077979079117079249
079378074525075096077814078297079240079370079379
074526074526077815078298079241079371

Freephone numbers

The following prefixes can be called for free:

  • 080
  • 111 NHS
  • 116
  • 119
  • 195
  • 999

Terms & Conditions

If you exceed your monthly call allowance during a billing cycle, you will pay our standard out of bundle UK/EU call rates. Call minutes only include UK to UK and EU to EU calls to standard numbers.

Call minutes exclude premium-rate numbers, which are often used by TV shows, quiz companies, chat providers and some websites. Prices are set by the premium operator.

Call minutes exclude non-geographic numbers, which are often used by call centres and not associated with areas of the country e.g. 0161 for Manchester. They often start with 05, 07 or 08. Prices are set by the NGN operator

Some telephone numbers are operated by third parties who connect or forward calls to another number. There are lots of these third-party services and prices are charged by the third-party at a higher rate to connect calls. Calls to these non-mobile and call forwarding services are not included in your inclusive minutes.

International usage includes calls that originate in the UK and are received by services outside the UK. International usage does not include making calls while abroad (these are classed as roaming usage, no matter where the call is received). International usage does not include calls back to the UK. International usage is not part of the standard tariff and as such, is not included within unlimited call allowances.

IOT PRICING

 

What are these prices?

As a plan.com customer, you pay a fixed, monthly contractual amount every month that will change depending on which tariff you’re on and which allowances you’re enjoying.

However, there are exceptions. Not everything is included in your monthly allowances and you may occasionally need to pay a bit extra. This will probably be down to additional charges (sometimes called ‘out of bundle’ charges).

Yes they suck, and no we don’t like them either, but we’re all about transparency, so better you know now than get a nasty surprise later down the line.

IoT out of bundle charges

The following out of bundle charges are applicable to all of our IoT tariffs.

Yes they suck, and no we don’t like them either, but we’re all about transparency, so better you know now than get a nasty surprise later down the line. Agreed?

Usage typeOn-Net (1)UK-SIMAll-Net (2)
Data (per MB)33p33p42p
Voice (per minute)20p20p33p
Text (per text)18p18p27p

1 O2 network

2 All UK networks

Terms & Conditions

If you exceed your monthly call allowance during a billing cycle, you will pay our standard out of bundle UK/EU call rates. Call minutes only include UK to UK and EU to EU calls to standard numbers.

Call minutes exclude premium-rate numbers, which are often used by TV shows, quiz companies, chat providers and some websites. Prices are set by the premium operator.

Call minutes exclude non-geographic numbers, which are often used by call centres and not associated with areas of the country e.g. 0161 for Manchester. They often start with 05, 07 or 08. Prices are set by the NGN operator

Some telephone numbers are operated by third-parties who connect or forward calls to another number. There are lots of these third-party services and prices are charged by the third-party at a higher rate to connect calls. Calls to these non-mobile and call forwarding services are not included in your inclusive minutes.

Text messages (SMS) only include UK to UK text messages. They exclude premium-rate numbers, which are often used by TV shows, quiz companies, chat providers and some websites. Customers may also be charged for receiving text messages from premium-rate numbers. Prices are set by the premium operator.

If you exceed your daily or monthly bolt-on allowance, you will pay our standard out of bundle domestic or roaming data rates. The reporting of data usage can be subject to delay. Data reporting is controlled by the network on which data is being used.

Data boosts can be requested at any time in the month and are compatible with any device that already has access to data. Neither the price nor the allowances of data boosts are pro-rateable. If a customer exceeds their data allowance, standard out-of-bundle charges apply. Adding a data top-up will not absorb data overage that has already been incurred. The customer will be charged for the additional data they have already used, plus the price of the data boost, which will include data usage from the point at which the bundle is added until the end of the month. Data Boosts are not compatible with exec.plan 60GB.

A data boost will end with effect from the end of the calendar month in which the request was made unless explicitly agreed with the customer, either in writing or verbally. When explicitly agreed with the customer, they can be left open when added until such a time that the customer requests the boost to be removed, either verbally or in writing.

Ac

International usage includes calls and SMS that originate in the UK and are received by services outside the UK. International usage does not include making calls or sending SMS while abroad (these are classed as roaming usage, no matter where the call or SMS is received). International usage does not include calls back to the UK. International usage is not part of the standard tariff and as such, is not included within unlimited call or unlimited text allowances.

versions

What's changed?

This is the latest pricing guide for Mobile, Hosted & IoT dated 12th August 2021.

 

We’ve updated the following elements:

  • Hosted Calls (Domestic) –  addition of  UK landline & UK Mobile pricing 
  • Addition of Hosted & IoT Pricing 

previous versions