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INTERNATIONAL BOLT-ONS

CALL & TEXT BOLT-ON RANGE​

If you’re a UK business, no matter how big or small, we can provide everything you need to keep your business connected and in control of its handsets.

Our International bolt-on range is designed with you in mind. It enables you to stay connected with people outside of the UK while staying in control of your costs.

mobile tariff options

Your current my.plan package determines which bolt-on available to you so you can stay connected with people outside of the UK.

If you would like to take advantage of a higher allowance, you can upgrade at any time by logging onto my.plan.

International Minutes & Texts

Available on:Essential / Gold / Platinum PackagesGold / Platinum PackagesPlatinum Packages
International Minutes & Texts 60International Minutes & Texts 250International Minutes & Texts 350International Minutes & Texts 500
Minutes60250350500
Texts50200300400
Price (all networks)£5£15£20.50£28.50

International Minutes (Europe)

Available on:Essential / Gold / Platinum PackagesGold / Platinum PackagesPlatinum Packages
100 International Minutes (Europe) 250 International Minutes (Europe) 500 International Minutes (Europe)
Minutes100250500
Price (all networks)£4£8.50£15

International Minutes (Global)

Available on:Essential / Gold / Platinum PackagesGold / Platinum PackagesPlatinum Packages
100 International Minutes (Global) 250 International Minutes (Global) 500 International Minutes (Global)
Minutes100250500
Price (all networks) £7£13£22.50

TARIFF COMPATIBILITY

Not all options are compatible with all Tariffs so check here to see if International bolt-ons are compatible with your Tariff.

Single EssentialSingle GoldSingle PlatinumSharer EssentialSharer GoldSharer PlatinumMBB EssentialMBB GoldMBB Platinum
International Minutes & Texts
International Minutes & Texts 60YesYesYesYesYesYesNoNoNo
International Minutes & Texts 250YesYesYesYesYesYesNoNoNo
International Minutes & Texts 350NoYesYesNoYesYesNoNoNo
International Minutes & Texts 500NoNoYesNoNoYesNoNoYes
International Minutes (Europe)
100 International Minutes (Europe) YesYesYesYesYesYesNoNoNo
250 International Minutes (Europe) NoYesYesNoYesYesNoNoNo
500 International Minutes (Europe) NoNoYesNoNoYesNoNoYes
International Minutes (Global)
100 International Minutes (Global) ​YesNoNoYesNoNoNoNoNo
250 International Minutes (Global) ​NoYesNoNoYesNoNoNoNo
500 International Minutes (Global) ​NoNoYesNoNoYesNoNoNo

hosted tariff options

CHOOSE YOUR MINS 

Choose how many monthly minutes you need. Not all options are available on Essential connections but upgrading is easy, log in to my.plan today, check out our upgrades page or contact your plan.com partner today. Additional monthly purchase required.

EssentialGoldPlatinum
International 60International 250International 350International 500
Minutes60250350500
Price£5£15£20.50£28.50

TARIFF COMPATIBILITY

Not all options are compatible with all Tariffs so check here to see if International bolt-ons are compatible with your Tariff.

Hosted 0 Hosted 2000Hosted Unlimited
International 60NoYesYes
International 250NoYesYes
International 350NoYesYes
International 500NoYesYes

upgrade YOUR EXPERIENCE

my.plan is packed full of powerful insight and features designed for businesses of any size.

 

However, every business is different and so is every user.

 

That’s why we’ve introduced three levels of Tariff – Essential, Gold and Platinum – so you can choose the level of insight, control and support that fits your business needs.  

INTRODUCING
MY.PLAN

Where our Hosted system really comes into its own is my.plan – the ultimate connectivity platform giving your business remote access to powerful insights and easy to use controls to boost performance and productivity.

 

my.plan gives you instant online access to the tools and information you need to connect, configure, and control your mobile and office based communications all in one place, accessible any time from anywhere. 

my.plan@2x

terms & conditions

These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Contract between each Customer and Plan Communications Limited (“plan.com”).

INTERNATIONAL MINUTES & TEXTS

General

These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Contract between each Customer and Plan Communications Limited (“plan.com”).

We reserve the right to amend these terms, or to withdraw or amend any tariff in this Tariff Guide at any time. If we do that, we will do it in accordance with the notice provisions set out in the General Terms and Conditions you have agreed to.

References to Plan in these terms and conditions are to Plan Communications Limited, registered under company number 010273V, with registered offices at 2nd Floor, IOMA House, Hope Street, Douglas, Isle of Man, IM1 1AP.

Allowances, pricing and Charges quoted within this guide are all on a per Connection/per SIM per month basis unless otherwise stated. All pricing stated in these guides are exclusive of VAT.

Description 

If you’re a UK business, no matter how big or small, we can provide everything you need to keep your business connected and in control of its handsets.

Our International Minutes & Texts Bolt-Ons are designed with you in mind. They enable you to call and text people outside of the UK while staying in control of your costs.

Bolt-on options & compatibility

Choose how many monthly minutes and texts you need. Not all options are available on Essential connections, but upgrading is easy!

International Minutes & Texts are available on all our Mobile tariffs, and our Hosted 2,000 and Hosted Unlimited packages. They are not compatible with MBB or Hosted 0 tariffs. They cannot be added to tariffs that are already benefitting from Pro Ireland or Pro Europe Add-Ons.

• International Minutes & Texts 60 (available on all mobile tariffs) – 60 minutes and 50 texts
• International Minutes & Texts 250 (available on all mobile tariffs) – 250 minutes and 200 texts
• International Minutes & Texts 350 (available on all mobile Gold and Platinum tariffs) – 350 minutes and 300 texts
• International Minutes & Texts 500 (available on all mobile Platinum tariffs) – 500 minutes and 500 texts

International usage

When a Customer makes a call or sends an SMS from inside the UK to a foreign country, this is considered International usage. For the avoidance of doubt, calls and SMS from the UK to destinations in the Europe Zone will be considered International usage.

Calls or SMS to these numbers (as applicable) will be deducted from the International Minutes & Texts Bolt-On allowances. If an allowance is exceeded, calls and/or texts will be charged in accordance with (a) the rates set by the operator of the number or the business providing the service; and (b) the rates (‘Access Charges’) that we charge to access these numbers from our network. More information can be found in our Pricing Guide – Additional Charges.

Adding, scheduling and removing international minutes and texts

When adding International Minutes & Texts via my.plan during a contract, the Bolt-On can be scheduled with a start date and will be removed on the date set by the person adding the Bolt-On. In the case of ‘Never’ being chosen as an end date, it will be set against the tariff indefinitely until the Bolt-On is removed via my.plan.

 

When adding International Minutes & Texts via a Captive Page, the Bolt-On will be added immediately and will be set against the tariff indefinitely until the Bolt-On is removed via my.plan.

 

If International Minutes & Texts is added to a tariff as part of the contract, please contact your plan.com Partner in order to discuss your options.

Charges

Allowances and Charges quoted are all on a per Connection/per SIM basis. All Charges in this Tariff Guide are exclusive of VAT.

Additional charges (out of bundle charges)

A Customer will incur Additional Charges where call or text usage (as applicable) within a day/month/billing period exceeds both (i) the relevant allowance included within the Inclusive Allowance of the Customer’s Tariff and (ii) the additional allowance provided by any Bolt-On that has been applied.

The reporting of usage can be subject to delay.

Additional Charges will be incurred at the rates set out in our ‘Tariff Guide – Additional Charges’. More information can be found in our Pricing Guide – Additional Charges.

Calls or texts to special numbers such as premium or non-geographic numbers will not be deducted from the International Minutes & Texts Bolt-On allowances and will be charged in accordance with (a) the rates set by the operator of the number or the business providing the service; and (b) the rates (‘Access Charges’) that we charge to access these numbers from our network. More information can be found in our Pricing Guide – Additional Charges.

A single text/SMS message consists of 160 characters. If you send a longer message, you will be charged for two or more messages as appropriate. If you send an SMS longer than 160 characters, then it may be automatically converted into an MMS and could be charged an additional cost. More information can be found in our Pricing Guide – Additional Charges.

INTERNATIONAL MINUTES (GLOBAL)

General

These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Contract between each Customer and Plan Communications Limited (“plan.com”).

We reserve the right to amend these terms, or to withdraw or amend any tariff in this Tariff Guide at any time. If we do that, we will do it in accordance with the notice provisions set out in the General Terms and Conditions you have agreed to.

References to Plan in these terms and conditions are to Plan Communications Limited, registered under company number 010273V, with registered offices at 2nd Floor, IOMA House, Hope Street, Douglas, Isle of Man, IM1 1AP.

Allowances, pricing and Charges quoted within this guide are all on a per Connection/per SIM per month basis unless otherwise stated. All pricing stated in these guides are exclusive of VAT.

Description 

If you’re a UK business, no matter how big or small, we can provide everything you need to keep your business connected and in control of its handsets.

Our International Minutes (Global) Bolt-Ons are designed with you in mind. They enable you to call people anywhere in the world from the UK while staying in control of your costs.

Bolt-on options & compatibility

Choose how many monthly minutes you need. Not all options are available on Essential connections, but upgrading is easy!

International Minutes (Global) Bolt-Ons are available on all our Mobile tariffs. They are not compatible with MBB tariffs.

International Minutes (Global) Bolt-Ons are compatible with International Minutes Europe and International Minutes & Texts Bolt-Ons.

They cannot be added to tariffs that are already benefitting from Pro Ireland or Pro (Europe) Add-Ons.

International Minutes (Global) Bolt-Ons are compatible with the following tariff package levels:

  • 100 International Minutes (Europe): available on all mobile tariffs
  • 250 International Minutes (Europe): available on all mobile Gold and Platinum tariffs)
  • 500 International Minutes (Europe): available on all mobile Platinum tariffs

International Usage

When a Customer makes a call from inside the UK to a foreign country, this is considered International usage. For the avoidance of doubt, calls from the UK to destinations in the Europe Zone will be considered International usage.

Calls to these numbers will be deducted from the International Minutes (Global) Bolt-On allowances. If an allowance is exceeded, calls will be charged in accordance with (a) the rates set by the operator of the number or the business providing the service; and (b) the rates (‘Access Charges’) that we charge to access these numbers from our network. More information can be found in our Pricing Guide – Additional Charges.

Adding, scheduling and removing International Minutes (Global)

When adding International Minutes (Global) via my.plan during a contract, the Bolt-On can be scheduled with a start date and will be removed on the date set by the person adding the Bolt-On. In the case of ‘Never’ being chosen as an end date, it will be set against the tariff indefinitely until the Bolt-On is removed via my.plan.

When adding International Minutes (Global) via a Captive Page, the Bolt-On will be added immediately and will be set against the tariff indefinitely until the Bolt-On is removed via my.plan.

If International Minutes (Global) is added to a tariff as part of the contract, please contact your plan.com Partner in order to discuss your options.

Charges 

Allowances and Charges quoted are all on a per Connection/per SIM basis. All Charges in this Tariff Guide are exclusive of VAT.

Additional charges (out of bundle charges)

A Customer will incur Additional Charges where call or text usage (as applicable) within a day/month/billing period exceeds both (i) the relevant allowance included within the Inclusive Allowance of the Customer’s Tariff and (ii) the additional allowance provided by any Bolt-On that has been applied.

The reporting of usage can be subject to delay.

Additional Charges will be incurred at the rates set out in our ‘Tariff Guide – Additional Charges’. More information can be found in our Pricing Guide – Additional Charges.

Calls or texts to special numbers such as premium or non-geographic numbers will not be deducted from the International Minutes & Texts Bolt-On allowances and will be charged in accordance with (a) the rates set by the operator of the number or the business providing the service; and (b) the rates (‘Access Charges’) that we charge to access these numbers from our network. More information can be found in our Pricing Guide – Additional Charges.

A single text/SMS message consists of 160 characters. If you send a longer message, you will be charged for two or more messages as appropriate. If you send an SMS longer than 160 characters, then it may be automatically converted into an MMS and could be charged an additional cost. More information can be found in our Pricing Guide – Additional Charges.

INTERNATIONAL MINUTES (EUROPE)

General

These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Contract between each Customer and Plan Communications Limited (“plan.com”).

We reserve the right to amend these terms, or to withdraw or amend any tariff in this Tariff Guide at any time. If we do that, we will do it in accordance with the notice provisions set out in the General Terms and Conditions you have agreed to.

References to Plan in these terms and conditions are to Plan Communications Limited, registered under company number 010273V, with registered offices at 2nd Floor, IOMA House, Hope Street, Douglas, Isle of Man, IM1 1AP.

Allowances, pricing and Charges quoted within this guide are all on a per Connection/per SIM per month basis unless otherwise stated. All pricing stated in these guides are exclusive of VAT.

Description 

If you’re a UK business, no matter how big or small, we can provide everything you need to keep your business connected and in control of its handsets.

Our International Minutes (Europe) Bolt-Ons are designed with you in mind. They enable you to call people in our Europe Zone from the UK while staying in control of your costs.

Bolt-on options & compatibility

Choose how many monthly minutes you need. Not all options are available on Essential connections, but upgrading is easy!

International Minutes (Europe) Bolt-Ons are available on all our Mobile tariffs. They are not compatible with MBB tariffs.

International Minutes (Global) Bolt-Ons are compatible with International Minutes (Europe) and International Minutes & Texts Bolt-Ons.

They cannot be added to tariffs that are already benefitting from Pro Ireland or Pro Europe Add-Ons.

International Minutes Europe Bolt-Ons are compatible with the following tariff package levels:

  • 100 International Minutes (Europe): available on all mobile tariffs
  • 250 International Minutes (Europe): available on all mobile Gold and Platinum tariffs
  • 500 International Minutes (Europe): available on all mobile Platinum tariffs

International Usage

When a Customer makes a call from inside the UK to a foreign country, this is considered International usage. For the avoidance of doubt, calls from the UK to destinations in the Europe Zone will be considered International usage.

Calls to people in the plan.com Europe Zone will be deducted from the International Minutes (Europe) Bolt-On allowances. If an allowance is exceeded, calls will be charged in accordance with (a) the rates set by the operator of the number or the business providing the service; and (b) the rates (‘Access Charges’) that we charge to access these numbers from our network. More information can be found in our Pricing Guide – Additional Charges.

Adding, scheduling and removing International Minutes (Europe)

When adding International Minutes (Europe) via my.plan during a contract, the Bolt-On can be scheduled with a start date and will be removed on the date set by the person adding the Bolt-On. In the case of ‘Never’ being chosen as an end date, it will be set against the tariff indefinitely until the Bolt-On is removed via my.plan.

When adding International Minutes (Europe) via a Captive Page, the Bolt-On will be added immediately and will be set against the tariff indefinitely until the Bolt-On is removed via my.plan.

If International Minutes (Europe) is added to a tariff as part of the contract, please contact your plan.com Partner in order to discuss your options.

Charges 

Allowances and Charges quoted are all on a per Connection/per SIM basis. All Charges in this Tariff Guide are exclusive of VAT.

Additional charges (out of bundle charges)

A Customer will incur Additional Charges where call or text usage (as applicable) within a day/month/billing period exceeds both (i) the relevant allowance included within the Inclusive Allowance of the Customer’s Tariff and (ii) the additional allowance provided by any Bolt-On that has been applied.

The reporting of usage can be subject to delay.

Additional Charges will be incurred at the rates set out in our ‘Tariff Guide – Additional Charges’. More information can be found in our Pricing Guide – Additional Charges.

Calls or texts to special numbers such as premium or non-geographic numbers will not be deducted from the International Minutes (Europe) Bolt-On allowances and will be charged in accordance with (a) the rates set by the operator of the number or the business providing the service; and (b) the rates (‘Access Charges’) that we charge to access these numbers from our network. More information can be found in our Pricing Guide – Additional Charges.

A single text/SMS message consists of 160 characters. If you send a longer message, you will be charged for two or more messages as appropriate. If you send an SMS longer than 160 characters, then it may be automatically converted into an MMS and could be charged an additional cost. More information can be found in our Pricing Guide – Additional Charges.

versions

What's changed?

This is the latest International Minutes & Texts bolt ons guide dated April 2022.  We’ve updated the following elements:

  • Addition of  brand new bolt on – International Minutes (Europe)  &  International Minutes (Global)
  • Combined content from Hosted & Mobile Pro Ireland guide
  • Consolidated Terms and Conditions for user ease

previous versions