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bolt-on guide

international
cALLS & TEXTS
CALL & TEXT BOLT-ON RANGE

jULY 2020

Int-Minutes

IS YOUR BUSINESS WITHOUT BORDERS? ​

If you’re a UK business, no matter how big or small, we can provide everything you need to keep your business connected and in control of its handsets.

 

In this modern world, it’s likely that your business needs to stay in contact with staff, customers or suppliers based outside the UK.

 

Our International Minutes and Texts bolt-ons are designed with you in mind. They enable you to call and text people outside of the UK while staying in control of your costs.

TAILOR YOUR EXPERIENCE

my.plan is packed full of powerful insight and features designed for businesses of any size.

However, every business is different and so is every user. That’s why we’ve introduced three levels of Bolt-On – Essential, Gold and Platinum – so you can choose the level of insight, control and support that fits your business needs.  

CHOOSE YOUR MINS & TEXTS

Choose how many monthly minutes and texts you need. Not all options are available on Essential connections, but upgrading is easy!

ESSENTIALGOLDPLATINUM
International 60International 250International 350International 500
Minutes60250350500
Texts50200300400
Price£5.00£15.00£20.50£28.50

TARIFF COMPATIBILITY

Not all options are compatible with all Tariffs so check here to see if International bolt-ons are compatible with your Tariff.

Pro EssentialPro GoldPro PlatinumSharer EssentialSharer Gold Sharer PlatinumMBB EssentialMBB GoldMBB Platinum
International 60YesYesYesYesYesYesNoNoNo
International 250YesYesYesYesYesYesNoNoNo
International 350NoYesYesNoYesYesNoNoNo
International 500NoNoYesNoNoYesNoNoNo

terms & conditions

These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Contract between each Customer and Plan Communications Limited (“plan.com”).

International usage relates to calls and SMS that originate in the UK and are received by services outside the UK.

Plan.com Tariff allowances do not include International calls and SMS.

Our International Bolt-Ons are a range of products designed to support those Customers who make a lot of International calls or send a lot of International SMS/Text messages

International usage does not include making calls or sending SMS while abroad (this usage is classed as roaming usage, no matter where the call or SMS is received).  Accordingly, International usage does not include calls back to the UK unless that call is made from a plan.com Europe Zone destination.

general

A Customer will incur Additional Charges where calls, texts or data usage (as applicable) within a day/month/billing period exceeds both (i) the relevant allowance included within the Inclusive Allowance of the Customer’s Tariff and (ii) the additional allowance provided by any Bolt-On or Data Boost that has been applied.

Additional Charges will be incurred at the rates set out in our ‘Tariff Guide – Additional Charges’, which you can find here https://guides.plan.com/additional-charges

You can contact us to change to a different Tariff at any point during the term of your Agreement with us. We will decide which Tariff you can change to.  In certain circumstances, you may be required to enter into a new agreement with us for a Minimum Term.

You can contact us to change to a different Tariff at any point during the term of your Agreement with us. We will decide which Tariff you can change to.  In certain circumstances, you may be required to enter into a new agreement with us for a Minimum Term.

Allowances and Charges quoted are all on a per Connection/per SIM basis.

All Charges in this Tariff Guide are exclusive of VAT. 

Service is subject to the general terms and conditions and other terms of your Business Customer Agreement with Plan.

We reserve the right to amend these terms, or to withdraw or amend any tariff in this Tariff Guide at any time.

If we do that, we will do it in accordance with the notice provisions set out in the General Terms and Conditions you have agreed to.

References to Plan in these terms and conditions are to Plan Communications Limited, registered under company number 010273V, with registered offices at 2nd Floor, IOMA House, Hope Street, Douglas, Isle of Man IM1 1AP.

versions

What's changed?

This is the latest International Calls & Texts guide dated 13th July 2020. We’ve updated the following elements:

 

  • Terms & conditions due to new tariffs

previous versions