Customer guide

Mobile guide

October 2021



Our exclusive Pro Europe tariff Add On enables you to make calls from the UK to people in the Europe Zone while staying in control of your costs.


Pro Europe gives you an unlimited allowance of calls from the UK to more than 40 destinations within our Europe Zone throughout your contract1.

1 Fair usage thresholds apply. Please refer to the Terms & Conditions below for more details.


Pro Europe is available for pro.plan customers with specific tariffs, can only be added to new connections and renewals, and cannot be added or removed after a service has connected. 

Pro EssentialPro GoldPro PlatinumSharer EssentialSharer GoldSharer PlatinumMBB EssentialMBB GoldMBB Platinum
Pro EuropeYes(2)Yes (2)Yes (2)Yes (3)Yes (3)Yes (3)NoNoNo

2 Except Pro Tariff 1GB & 3GB

3 Minimum of 25 shared services. Terms, conditions and compatibility limitations apply.

Europe zone

The Europe Zone includes the following destinations. Map is for illustrative purposes only.


Maritime, satellite and airborne networks are not included, even though they may be based in Europe.

  • Austria
  • Azores
  • Belgium
  • Bulgaria
  • Canary Islands
  • Croatia
  • Cyprus (Republic of)
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • French Guiana
  • Germany
  • Gibraltar
  • Greece
  • Guadeloupe
  • Guernsey
  • Hungary
  • Iceland
  • Isle of Man
  • Ireland (Republic of)
  • Italy
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Madeira
  • Malta
  • Martinique
  • Monaco
  • Netherlands (The)
  • Norway
  • Poland
  • Portugal
  • Reunion Islands
  • Romania
  • Saint Barthélemy
  • Saint Martin
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Vatican City

terms & conditions

Pro Europe usage includes calls that originate in the UK and are received by services outside the UK.

Pro Europe usage does not include making calls while abroad (these are classed as roaming usage, no matter where the call or SMS is received). Pro Europe usage does not include calls back to the UK from outside of the UK.

International calls to premium numbers (such as International Directory Enquiries or help desks) are not included in Pro Europe allowances.

International calls are charged by the minute, with a one-minute minimum call charge.

If Customer usage exceeds the allowances provided under the Pro Europe Add On, usage will not automatically be capped and the Customer will be charged at the standard out of bundle roaming rates – please see the pricing guide for more information:

The Fair Use Threshold is set per connection and is monitored/updated regularly through analysis of customer usage profiles and trends. We also monitor where the pro-rated usage is projected to exceed the Fair Use Threshold within a particular period or billing cycle. The current limits applicable to all customer accounts are as follows:

The Fair Use Threshold for Pro Europe is 3,000 minutes per service per month.

If, at the absolute discretion of, it is our opinion that your call usage materially exceeds the Fair Usage Threshold as described above, we may contact you by email, text, or telephone to advise you accordingly, but we reserve the right to bar your service.

When we contact you, we will provide you with the opportunity to rectify the situation by ceasing, or substantially reducing, your call and/or text usage.

If excessive usage continues, or if for any reason we reasonably suspect that you are not acting in accordance with this policy, we reserve the right to take further action.

Such action may include, but is not limited to:

  • Removing the Pro Europe Tariff add-on
  • Transferring you to a tariff that does not include unlimited texts or calls
  • At our absolute discretion, suspending, modifying or restricting the use of your services
  • Withdrawing access to the service indefinitely
  • Termination of contract, which may also include contractual termination fees

Countries in blue indicate the Europe Zone. Map is for illustrative purposes only. Please refer to the written list for the destinations included in this package.

* Note that all maritime, satellite and airborne networks are not included, even though they may be based in Europe. Please see roaming T&Cs for full details about call, text and data usage within the Europe Zone.


What's changed?

This is the latest Pro Europe tariff guide. We’ve updated the following elements:
  • Europe Zone: Removed information about roaming in Europe (does not apply to international usage)
  • Terms and Conditions: Clarity added over out of bundle charges.
  • Terms and Conditions: abbreviated and simplified but the details of the terms and conditions remain unchanged.

previous versions