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tariff guide

PRO EUROPE
UNLIMITED CALL ADD-ON

NOVEMBER 2019

Pro-Europe

PRO EUROPE

Our exclusive Tariff add-on enables you to call people in the Europe Zone while staying in control of your costs.

 

Pro Europe gives you an unlimited allowance of calls from the UK to more than 40 destinations within our Europe Zone throughout your contract1.

 

1 Fair usage thresholds apply. Please refer to the Terms & Conditions for more details.

TARIFF COMPATIBILITY

Pro Europe is available for pro.plan customers with specific data options and cannot be added or removed after a service has connected.

Pro EssentialPro GoldPro PlatinumSharer EssentialSharer GoldSharer PlatinumMBB EssentialMBB GoldMBB Platinum
Pro EuropeYes (2)Yes (2)Yes (2)Yes (3)Yes (3)Yes (3)NoNoNo

Yes (2) Except Pro Tariff 1GB & 3GB

Yes (4) Subject to existing connection volume compatibilities similar to Sharer Tariff

Europe zone

Roaming in Europe is easier than ever. You can now use your UK allowances when travelling in the plan.com Europe Zone, at no additional cost*. The plan.com Europe Zone includes:

  • Austria
  • Azores
  • Belgium
  • Bulgaria
  • Canary Islands
  • Croatia
  • Cyprus (Republic of)
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • French Guiana
  • Germany
  • Gibraltar
  • Greece
  • Guadeloupe
  • Guernsey
  • Hungary
  • Iceland
  • Isle of Man
  • Ireland (Republic of)
  • Italy
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Madeira
  • Malta
  • Martinique
  • Monaco
  • Netherlands (The)
  • Norway
  • Poland
  • Portugal
  • Reunion Islands
  • Romania
  • Saint Barthélemy
  • Saint Martin
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Vatican City

Countries in blue indicate the plan.com Europe Zone. Map is for illustrative purposes only. Please refer to the written list for the destinations included in this package.

* Note that all maritime, satellite and airborne networks are not included, even though they may be based in Europe. Please see roaming T&Cs for full details about call, text and data usage within the plan.com Europe Zone.

terms & conditions

Pro Europe usage is not part of the standard tariff and as such, is not included within unlimited call or unlimited text allowances.

Pro Europe usage includes calls that originate in the UK and are received by services outside the UK.

Pro Europe usage does not include making calls while abroad (these are classed as roaming usage, no matter where the call or SMS is received).

Pro Europe usage does not include calls back to the UK from outside of the UK.

International calls to premium numbers (such as International Directory Enquiries or help desks) are not included in Pro Europe.

International calls are charged by the minute, with a one-minute minimum call charge.

Please see the pricing guide for more information.

Here at plan.com, we love to provide you with as many free texts and voice minutes as we can possibly fit into our tariffs. We strongly believe that ‘unlimited’ really should mean unlimited when it comes to call and text bundles.

What allows us to offer these ‘unlimited’ bundles is the result of detailed customer analysis.

This means that, as long as everyone plays ‘fair’ with their call and text usage, each individual customer can benefit from flexible and – more importantly – unrestricted tariffs.

However, there are inevitably customers who decide to abuse, or accidentally use, substantially more than their ‘fair share’ of calls and texts.

For this reason, we have to implement a Fair Use Policy in relation to ‘unlimited’ calls and texts. This policy applies where the level of usage, or projected usage, is unreasonable and/or significantly in excess of what we would expect from a typical plan.com customer.

The Fair Use Threshold is set per connection and is monitored/updated regularly through analysis of customer usage profiles and trends. We also monitor where the pro-rated usage is projected to exceed the Fair Use Threshold within a particular period or billing cycle. The current limits applicable to all customer accounts are as follows:

The Fair Use Threshold for Pro Europe is 3,000 minutes per service.

Assuming your call and text usage do not exceed our Fair Use Threshold, there’s nothing to worry about.

However, if your usage or projected usage is above the monthly threshold that we set, from time to time, we may have no option but to take action in order to remedy the situation or prevent the problem from escalating further.

If, at the absolute discretion of plan.com, it is our opinion that your call usage materially exceeds the Fair Usage Threshold as described above, we may contact you by email, text, or telephone to advise you accordingly, but we reserve the right to bar your service.

When we contact you, we will provide you with the opportunity to rectify the situation by ceasing, or substantially reducing, your call and/or text usage.

If excessive usage continues, or if for any reason we reasonably suspect that you are not acting in accordance with this policy, we reserve the right to take further action.

Such action may include, but is not limited to:

  • Removing the Pro Europe Tariff add-on
  • Transferring you to a tariff that does not include unlimited texts or calls
  • At our absolute discretion, suspending, modifying or restricting the use of your services
  • Withdrawing access to the service indefinitely
  • Termination of contract, which may also include contractual termination fees

Countries in blue indicate the plan.com Europe Zone. Map is for illustrative purposes only. Please refer to the written list for the destinations included in this package.

* Note that all maritime, satellite and airborne networks are not included, even though they may be based in Europe. Please see roaming T&Cs for full details about call, text and data usage within the plan.com Europe Zone.

versions

What's changed?

This is the latest Pro Europe tariff guide. 

 

We’ve updated the following elements:

  • None

previous versions