As a Pro Tariff or MBB Tariff customer you have the option to add Pro Ireland, which allows you to enjoy unlimited calls and texts from the UK to the Republic of Ireland throughout your contract1
Pro Ireland is available for Pro Tariff customers with specific data options and cannot be added or removed after a service has connected.
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Calls to UK mobiles that are in Ireland are covered in the standard tariff allowance.
Pro Ireland usage includes calls that originate in the UK and are received by services in the Republic of Ireland.
Pro Ireland usage does not include making calls while abroad (these are classed as roaming usage, no matter where the call or SMS is received).
Pro Ireland usage does not include calls back to the UK from the Republic of Ireland.
International calls to premium numbers (such as International Directory Enquiries or help desks) are not included in Pro Ireland.
Pro Ireland calls are charged by the minute, with a one-minute minimum call charge.
Please see the pricing guide for more information.
Unlimited text messages (SMS) are subject to our fair usage threshold of 3,000 text messages.
We reserve the right to disable access to this tariff if the policy is breached. Click here for more information on our Fair Usage Policy: www.plan.com/fairuse
Unlimited texts are subject to the same terms and conditions that are set out in ‘Texts’.
MMS are not included in our tariff or Tariff add-on packages. MMS stands for multimedia message service and a message is typically generated when you send a photo or picture. However, an MMS message may also be generated if you add an emoticon to an SMS, exceed a certain character limit for an SMS, or based on your device settings.
Here at plan.com, we love to provide you with as many free texts and voice minutes as we can possibly fit into our tariffs. We strongly believe that ‘unlimited’ really should mean unlimited when it comes to call and text bundles.
What allows us to offer these ‘unlimited’ bundles is the result of detailed customer analysis.
This means that, as long as everyone plays ‘fair’ with their call and text usage, each individual customer can benefit from flexible and – more importantly – unrestricted tariffs.
However, there are inevitably customers who decide to abuse, or accidentally use, substantially more than their ‘fair share’ of calls and texts.
For this reason, we have to implement a Fair Use Policy in relation to ‘unlimited’ calls and texts. This policy applies where the level of usage, or projected usage, is unreasonable and/or significantly in excess of what we would expect from a typical plan.com customer.
The Fair Use Threshold is set per connection and is monitored/updated regularly through analysis of customer usage profiles and trends. We also monitor where the pro-rated usage is projected to exceed the Fair Use Threshold within a particular period or billing cycle. The current limits applicable to all customer accounts are as follows:
The Fair Use Threshold for Pro Europe is 3,000 minutes per service.
Assuming your call and text usage do not exceed our Fair Use Threshold, there’s nothing to worry about.
However, if your usage or projected usage is above the monthly threshold that we set, from time to time, we may have no option but to take action in order to remedy the situation or prevent the problem from escalating further.
If, at the absolute discretion of plan.com, it is our opinion that your call and SMS usage materially exceeds the Fair Usage Threshold as described above, we may contact you by email, text, or telephone to advise you accordingly, but we reserve the right to bar your service.
When we contact you, we will provide you with the opportunity to rectify the situation by ceasing, or substantially reducing, your call and/or text usage.
If excessive usage continues, or if for any reason we reasonably suspect that you are not acting in accordance with this policy, we reserve the right to take further action.
Such action may include, but is not limited to: