Each Tariff includes a monthly allowance for minutes, data, SMS or a combination thereof (the “Inclusive Allowance”).  Any minutes, data, or texts (as applicable) up to the amount of the Inclusive Allowance will be included within your monthly Charges. 

Inclusive Allowances apply for one calendar month only and cannot be rolled over to a subsequent calendar month.

The Inclusive Allowance of each Tariff only includes domestic usage which is restricted to (1) Text and data usage within the UK, (2)  texts and data activity in and/or between our Europe Zone countries and (3) Texts from the Europe Zone back to the UK. The UK is defined as England, Scotland, Wales and Northern Ireland.

Calls, SMS, or data usage that exceeds any Inclusive Allowance will be charged at the appropriate rates as set out in our Tariff Guide – Additional Charges.

All Tariffs will be subject to the plan.com Fair Usage Policy.  Certain Tariffs carry additional fair usage limits.

Customers who wish to purchase additional usage allowances (minutes, data, SMS or a combination thereof) may do so by purchasing a Bolt-On(s) or Data Boost(s) (as applicable).

Bolt-Ons and Data Boosts are subject to their own terms and conditions.  Please see Tariff Guide – Bolt-Ons for more detail.

• https://guides.plan.com/data-boosts/
• https://guides.plan.com/global-data/
• https://guides.plan.com/global-minutes/
• https://guides.plan.com/international-bolt-on/
• https://guides.plan.com/exec-traveller/
• https://guides.plan.com/pro-europe/
• https://guides.plan.com/pro-ireland/
• https://guides.plan.com/pro-traveller/

To make mobile voice calls you must be in an area with 2G or 3G coverage.

You can only make calls, send SMS, or use data on a 4G network if you are within a 4G enabled area and in range of a 4G base station.  You will need a 4G compatible phone to make and receive calls, send SMS, or use data over a 4G network.  4G calling is not available when roaming.

You can only make calls on a 5G network if you are within a 5G enabled area and in a range of a 5G base station.  You will need a 5G compatible phone to make and receive calls over a 5G network. 5G calling is not available when roaming

Your 4G or 5G compatible phone will not necessarily be compatible with other 4G or 5G networks (as applicable) either inside or outside the UK.

The Inclusive Allowance of each Tariff only includes domestic usage which is restricted to (1) calls, SMS and data usage within the UK, (2) calls, texts and data activity in and/or between our Euro Zone countries and (3) calls and texts from the Europe Zone back to the UK. The UK is defined as England, Scotland, Wales and Northern Ireland.

When a Customer makes a call or sends an SMS from inside the UK to a foreign country, this is considered International usage.  For the avoidance of doubt, calls and SMS from the UK to destinations in the Europe Zone will be considered International usage.

Unless stated otherwise, International usage is not part of an Inclusive Allowance.

Inclusive Allowances do not include calls or SMS to:

(A) premium rate numbers anywhere in the UK or the Europe Zone.

(B) non-geographic numbers.

(C) non-mobile or call forwarding services.

(D) certain other numbers.

and calls or SMS to these numbers (as applicable) will be charged in accordance with (a) the rates set by the operator of the number or the business providing the service; and (b) the rates (‘Access Charges’) that we charge to access these numbers from our network.  More information can be found in our Tariff Guide – Additional Charges.

If you have an International Bolt-On or Add-on and subsequently exceed any allowance provided for International calls or SMS, Additional Charges will apply.

A single text/SMS message consists of 160 characters. If you send a longer message, you will be charged for two or more messages as appropriate. If you send an SMS longer than 160 characters, then it may be automatically converted into an MMS and could be charged an additional cost of 40p per MMS.

Unless stated otherwise, Inclusive Allowances do not include use of a Connection outside of the Europe Zone. Therefore, using a Connection outside of the UK or Europe Zone means that you may incur Additional Charges.

Mobile data reception and speeds may not be as good indoors or in a car. Signal can also be affected by buildings, trees and even weather conditions.

If you exceed any mobile data allowance included within the Inclusive Allowance of a Tariff, you will be charged for any additional data use at the rates set out in our Tariff Guide – Additional Charges. 

Out of bundle charges will be incurred if you exceed an Inclusive Allowance or any call, SMS or data allowance included within that Inclusive Allowance.

If your Inclusive Allowance expires during a call, we will charge you at an Out of Bundle rate for the remainder of the call. 

Charging for a call commences when a call is answered by a person or an answering device and ends when: (a) the call terminates on your Connection; (b) 16 seconds after your Connection loses signal for any reason (we continue to maintain the call in case your Connection re-establishes a signal with the network during this period); or (c ) you do not end the call up to 30 seconds after the last third party to you were connected to has ended their call.

‘Roaming’ occurs when a Connection is used outside of the UK, for example, when a Customer makes a call in a foreign country.

The Inclusive Allowance of all plan.com Tariffs can be used (i) in the UK; and (ii) when roaming in the plan.com Europe Zone.  Using a Connection outside of the UK (other than the Europe Zone) or outside the Europe Zone will incur Additional Charges.  Further, any roaming usage that exceeds the Inclusive Allowance of a Tariff (including within the Europe Zone) or Bolt On, will incur Additional Charges at the rates set out in Tariff Guide – Additional Charges.

The plan.com Europe Zone consists of:

Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus (Republic of) Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Isle of Man, Ireland (Republic of), Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthélemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.

Note that all maritime, satellite and airborne networks are excluded, even if they are based in the Europe Zone.  plan.com cannot be held responsible for Equipment accessing these networks and is not liable for any additional charges that are incurred from Equipment using these networks, even if accidental. Please take extra care when travelling off-land or within areas not covered by mobile operators. We suggest putting your device into flight-safe mode in these situations or turning off roaming data on your device.

While roaming in countries that border other destinations that fall outside the region or zone (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile Connection to connect with a mobile mast in the neighbouring country. In the example of Cyprus and Turkey, voice, SMS and data charges are set at the higher, non-Europe Zone rates. When it comes to data usage, this can be up to £6 per MB. This is also true of maritime, satellite and airborne networks.

plan.com is not able to control which network your Equipment connects to. For this reason, we are not liable for any additional charges that are incurred. 

Plan Tariffs are intended for customers and users with a stable link to the UK who travel abroad periodically.  They are not intended for users roaming on a permanent or semi-permanent basis.  If you spend more than two months abroad out of four months, and if you have consumed more data abroad than at home over this time, we may send you an alert. Once the alert is received, you will have two weeks to clarify the situation. If you continue to remain abroad, we reserve the right to apply surcharges.

If your Inclusive Allowance includes unlimited mobile data, a fair usage policy of 20GB will apply whilst roaming in the plan.com Europe Zone (i.e. you can use up to 20GB from your Inclusive Allowance while roaming).

Unless stated otherwise or Customer has purchased a specific Bolt-On, the Inclusive Allowance of each Tariff only includes (i) UK to UK calls; (ii) Europe Zone to Europe Zone calls; and (iii) calls from the Europe Zone back to the UK.  Calls within the UK only are calls made or received in either England, Wales, Scotland, or Northern Ireland.

When a Customer makes a call or sends an SMS from inside the UK to a foreign country, this is considered International usage.  For the avoidance of doubt, calls and SMS from the UK to destinations in the Europe Zone will considered International usage.

Unless stated otherwise, International usage is not part of any Inclusive Allowance.

International usage is defined as a call being made UK to any other country in the world.

We do not recommend using your Connection as a personal hotspot. Our Tariffs are designed for calls, texts, and general data use such as daily browsing. They are not designed for being used as (or in) a mobile broadband device, as this usually consumes a great deal of data.

All Tariffs are subject to our Fair Usage Policy and this will apply even if you choose to tether.  When you use your Connection as a hotspot, other, tethered devices will be using data from your Tariff. Depending on the number of devices connected and what they’re being used for, your data allowance could be used up (and exceeded) very quickly.

The reporting of the amount of mobile data used while tethering is subject to delays, sometimes of several days. This means that you may suffer delays in receiving usage notifications and the implementation of Spending controls, including Spending Caps and Spending Limits and bars.

The receipt of data usage from foreign network operators can also be subject to delay.

Tethering, where a Connection supplies mobile data to another device or devices, is monitored. Where we detect consistent tethering activity, occurring over different billing cycles, we reserve the right to:

• Transfer you to a Tariff with a lower data allowance
• At our absolute discretion, suspend, modify, or restrict the use of the Services
• Withdraw access to the Service indefinitely
• Terminate your contract, which may result in contractual termination fees

To send and receive data, a Connection must access data through the plan.com APN. For information on data settings and APN, please visit www.plan.com/apn-settings or contact your plan.com partner.

Failure to configure to the plan.com APN may result in:

• At our absolute discretion, suspending, modifying, or restricting the use of your Services
• Withdrawing access to the Service indefinitely
• Termination of contract which may also include contractual termination fees