Customer guide

Pro Ireland

October 2021


pro ireland

As a Pro Tariff customer you have the option to add Pro Ireland, which allows you to enjoy unlimited calls and texts from the UK to the Republic of Ireland throughout your contract1

1Fair usage thresholds apply. Please refer to the Terms & Conditions below for more details.


Pro Ireland is available for Pro Tariff customers with specific tariff packages, can only be added to new connections and renewals, and cannot be added or removed after a service has connected. 

Pro EssentialPro GoldPro PlatinumSharer EssentialSharer GoldSharer PlatinumMBB EssentialMBB GoldMBB Platinum
Pro IrelandYesYesYes Yes 5Yes 5Yes 5NoNoNo
5 Minimum of 10 shared users. Terms, conditions and compatibility limitations apply.

terms & conditions

Pro Ireland usage includes calls that originate in the UK and are received by services in the Republic of Ireland.

Pro Ireland usage does not include making calls while abroad (these are classed as roaming usage, no matter where the call or SMS is received).

Pro Ireland usage does not include calls back to the UK from the Republic of Ireland.

International calls to premium numbers (such as International Directory Enquiries or help desks) are not included in Pro Ireland.

Pro Ireland calls are charged by the minute, with a one-minute minimum call charge.

Please see the pricing guide for more information:

Unlimited text messages (SMS) are subject to our fair usage threshold of 3,000 text messages per month.

We reserve the right to disable access to this tariff if the policy is breached. Click here for more information on our Fair Usage Policy:

Unlimited texts are subject to the same terms and conditions that are set out in ‘Texts’.

MMS are not included in our tariff or Tariff add-on packages. MMS stands for multimedia message service and a message is typically generated when you send a photo or picture. However, an MMS message may also be generated if you add an emoticon to an SMS, exceed a certain character limit for an SMS, or based on your device settings.

The Fair Use Threshold is set per connection and is monitored/updated regularly through analysis of customer usage profiles and trends. We also monitor where the pro-rated usage is projected to exceed the Fair Use Threshold within a particular period or billing cycle. The current limits applicable to all customer accounts are as follows:

The Fair Use Threshold for Pro Ireland is 3,000 minutes per service per month and 3,000 texts per service per month.

If, at the absolute discretion of, your call usage exceeds the Fair Usage Threshold as described above, we may contact you by email, text, or telephone to advise you accordingly, but we reserve the right to bar your service.

When we contact you, we will provide you with the opportunity to rectify the situation by ceasing, or substantially reducing, your call and/or text usage. If excessive usage continues, or if for any reason we reasonably suspect that you are not acting in accordance with this policy, we reserve the right to take further action.

Such action may include, but is not limited to:

  • Removing the Pro Europe Tariff add-on
  • Transferring you to a tariff that does not include unlimited texts or calls
  • At our absolute discretion, suspending, modifying or restricting the use of your services
  • Withdrawing access to the service indefinitely
  • Termination of contract, which may also include contractual termination fees


What's changed?

This is the latest Pro Ireland tariff guide dated October 2021. 

We’ve updated the following elements:

  • Terms and Conditions: Clarity added over out of bundle charges.

  • Terms and Conditions: abbreviated and simplified but the details of the terms and conditions remain unchanged.

previous versions