europe zone

ROAMING IN THE PLAN.COM EUROPE ZONE

If you are an existing plan.com customer on one of our current and legacy tariffs (see list below) then whilst using your phone in the plan.com Europe Zone, your data, call and text usage form part of your domestic UK allowances*.

Following Brexit, using your phone while roaming in Europe could result in additional charges. However, for our current and legacy tariffs (see list), additional roaming charges will not be introduced to existing customer contracts.

We will notify people prior to signing a new contract or renewal if charges relating to roaming in Europe will be introduced, along with the daily charge, allowances, and options to add bolt-ons, notifications and Spend Limits.

We will also update this document to state these changes once they have been confirmed.

LIST OF CURRENT AND LEGACY TARIFFS

Please note that Hosted Voice tariffs are not included as these are unable to roam.

Current Tariffs:

Pro (mobile)
MBB (mobile broadband)
Sharer tariff (mobile and mobile broadband)

Legacy tariffs:

pro.plan
pro.plan switch
proshare.plan
simo.plan
exec.plan
more.plan
shareplus.plan
sim.plan
pure.plan
plus.plan
one.plan
single.plan
mbb.plan

EUROPE ZONE

The plan.com Europe Zone includes the following destinations. Map is for illustrative purposes only.

Maritime, satellite and airborne networks are not included, even though they may be based in Europe.

Austria
Belgium
Bulgaria
Canary Islands
Croatia
Cyprus (Republic of)
Czech Republic
Denmark
Estonia
Finland
France
French Guiana
Germany
Gibraltar
Greece
Guadeloupe
Guernsey
Hungary
Iceland
Isle of Man
Ireland (Republic of)
Italy
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Martinique
Monaco
Netherlands (The)
Norway
Poland
Portugal
Reunion Islands
Romania
Saint Barthélemy
Saint Martin
San Marino
Slovakia
Slovenia
Spain
Sweden
Switzerland
Vatican City

terms & conditions

GENERAL

These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Contract between each Customer and Plan Communications Limited (“plan.com”).

Calls and texts to Europe Zone

Calls and texts to Europe Zone means calls and texts that originate in the UK and are received by services in the plan.com Europe Zone. These are classed as International Calls and Texts.

Calls and texts to Europe do not include calls and texts made while a service is roaming in the Europe Zone. These are classed as Roaming Calls and Texts.

International calls are charged by the minute, with a one-minute minimum call charge.

Unless a relevant bolt-on is applied, international calls and texts are charged at the standard out of bundle international call and text charge rates – please see the pricing guide for more information: https://guides.plan.com/pricing/

Roaming calls and texts within Europe Zone

Roaming calls and texts within Europe Zone include: Calls and texts from the Europe Zone back to the UK, In Country (e.g. France to France), and In Zone (e.g. France to Germany).

Roaming calls and texts within Europe Zone do not include Out of Zone (e.g. France to America).

Roaming calls and texts within Europe Zone do not include calls that originate in the UK and are received by services in the plan.com Europe Zone. These are classed as International Calls and Texts.

Unless a relevant bolt-on is applied, roaming calls and texts are charged at the standard out of bundle roaming charge rates – please see the pricing guide for more information: https://guides.plan.com/pricing/

Fair Usage While roaming

Fair usage while roaming: PERMANENT OR SEMI PERMANENT RESIDENCY

plan.com tariffs and bolt-ons are intended for customers and users with a stable link to the UK who travel abroad periodically. They are not intended for users roaming on a permanent or semi-permanent basis.

We reserve the right to monitor usage patterns of plan.com customers to reasonably determine whether a Customer may be abusing the regulatory right that permits Customers to use an Inclusive Allowance whilst roaming in the plan.com Europe Zone.

If a customer spends more than two months abroad out of four months or if the customer has consumed more data abroad than at home over this time, we may send an alert to that customer.

Once the alert is received, the customer will have two weeks to clarify the situation. If the user continues to remain abroad, we reserve the right to apply surcharges (equivalent to wholesale roaming caps, agreed on 31 January 2017).

The Fair Use Threshold for all mobile or MBB data usage while roaming outside of the UK (including roaming in the Europe Zone) is 25GB per service per month.

The Fair Use Threshold for all mobile call usage while while roaming outside of the UK (including roaming in the Europe Zone) is 3,000 minutes per service per month.

The Fair Use Threshold for all mobile text usage while while roaming outside of the UK (including roaming in the Europe Zone) is 3,000 texts per service per month.

If, at the absolute discretion of plan.com, your call usage exceeds the Fair Usage Threshold as described above, we may contact you by email, text, or telephone to advise you accordingly, but we reserve the right to bar your service.

When we contact you, we will provide you with the opportunity to rectify the situation by ceasing, or substantially reducing, your call and/or text usage. If excessive usage continues, or if for any reason we reasonably suspect that you are not acting in accordance with this policy, we reserve the right to take further action.

Such action may include, but is not limited to:

Removing the Pro Europe Tariff add-on
Transferring you to a tariff that does not include unlimited calls, texts and/or data
At our absolute discretion, suspending, modifying or restricting the use of your services
Withdrawing access to the service indefinitely
Termination of contract, which may also include contractual termination fees

Roaming near borders

While roaming in countries that border with other destinations that fall outside the region or zone (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In the example of Cyprus and Turkey, voice, text and data charges are set at the higher, non-Euro Zone rates.

When it comes to data usage, this is more expensive than standard domestic data charges. This is also true of maritime, satellite and airborne networks. plan.com is not able to control which network your Equipment connects to. For this reason, we are not liable for any additional charges that are incurred.

Maritime, satellite and airborne networks

Maritime, satellite and airborne networks are not included in any plan.com tariff or bolt-on allowances, even though they may be based in one of our roaming zones.

plan.com cannot be held responsible for Equipment accessing these networks and is not liable for any additional charges that are incurred from Equipment using these networks, even if accidental.

Please take extra care when travelling off-land or within areas not covered by mobile operators. We suggest putting your device into flight-safe mode in these situations or turning off roaming data on your device.

Using your phone as a personal hotspot while roaming

We do not recommend using your phone or connected device as a personal hotspot. SIMs on standard mobile tariffs are designed for calls, texts and general use such as daily browsing. They’re not designed for being used as (or in) a mobile broadband device, as this usually consumes a great deal of data.

When you use your phone as a hotspot, all devices will be using data from your phone. Depending on the number of devices connected and what they’re being used for, your data allowance could be used up (and exceeded) very quickly.

In addition to this, the reporting of the amount of data used while tethering is subject to increased delays, sometimes of several days. This means that we may not be able to react as quickly to tethered data use as standard data use. Therefore, any data alerts and/or bars set up on your account will also be delayed. This could lead to additional charges on your account.

The reporting of data while roaming outside the UK can further increase the delay in data reporting. Due to the increased cost of using data outside the UK/EU, we highly recommend that you avoid using your phone or connected device as a personal hotspot while roaming.