NEW ALERTS EXAMPLES

We’ve introduced a new feedback loop into my.plan that notifies when key actions, like spend limits and bolt-ons, are successfully applied, giving you and your customers even greater transparency and peace of mind.

email
example

The user who applies the spend cap or product will automatically receive a confirmation email.

This email will include an Excel attachment summarising the changes that have been successfully applied.

my.plan pop up

When a spend limit is applied in my.plan, a confirmation toast message will appear on-screen to confirm the update has been requested

SMS example

When selected in my.plan, an SMS confirmation will be sent. It will include the date and time the spend limit or product was applied to the customer’s account.

Customer Support

Our experienced team of Customer Support Executives is on-hand to provide personalised support for all plan.com customers. Our phone lines are open weekdays 8am – 8pm and weekends 8am – 5pm. We aim to respond to emails and voicemails within 24 hours.