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INTRODUCING
go.plan

Group 11570

GO.PLAN

go.plan.com is a secure online portal that enables customers to request number transfers (PACs) and disconnections.

 

The go.plan portal not only helps to accurately process these requests, it also automatically notifies all relevant stakeholders (including you and your plan.com sales team) to give you as much notice as possible before a contract is terminated.

HOW DOES IT WORK?​

We’ve made the process straight forward for customers, taking away all the heavy lifting from you. That means you have even more time to focus on what’s important – retaining customers, winning and connecting deals, and delivering five-star customer service.

 

Here’s the process:

  1. Customer requests a PAC, STAC or disconnection via email or phone
  2. You (or plan.com – depending on who they contact) will discuss the matter with them and direct them to go.plan.com if they want to leave
  3. The customer will follow the straight-forward, automated and transparent process and submit the request
  4. plan.com is notified and the account holder or authorised signatory will authorise the PAC, STAC or request
  5. The customer will receive their PAC or STAC codes within two working days (10 working days for 26+ transfers or disconnections)
how-does-it-work

THE BENEFITS

There is nothing worse than a prolonged process, especially when you want to terminate a contract. Sometimes you just want out; hassle free.

Although go.plan.com is designed to make the process of leaving the plan.com network less pressured for customers, it shouldn’t be looked upon negatively. It’s a powerful business tool that can potentially help you retain customers.

Get to grips with go.plan

CUSTOMER GUIDE

We’ve also created a step-by-step customer guide, which you can send to customers upon request by downloading it or sending them to the documents via the URL.

Demo site

So that you know exactly what a customer will experience when they’ve requested their PAC code, we’ve created you with a click-through site, demonstrating the new and improved process.