ANNUAL PRICE CHANGES
A summary of
our annual
price changes
- Our prices are adjusted annually based on the CPI rate of inflation plus 3.9%.
- The adjustment is applied on each subsequent anniversary of your first bill.
- The CPI rate used for the calculation is the “12 month rate” published by the UK government.
- The most recent rate published up to the anniversary of the first bill is used for the calculation.
Annual price change
Each year, we adjust the prices of our products and services in-line with the Consumer Price Index (CPI) rate of inflation, plus 3.9%.
To calculate the updated prices, we use the latest CPI “12 month rate” published by the UK government. This rate changes every month, so we use the most recent rate published to the anniversary of your first bill. The increase is then applied on each subsequent anniversary.
In October 2023, the CPI rate was 4.6%. Therefore, customers whose first bill came in December 2023 will see a price increase of 8.5% (4.6% + 3.9%).
Customers affected
The annual price increase affects customers who signed a new contract or renewed their contract from December 2022 onward. Customers who signed contracts before this date are exempt from the annual price change unless agreed upon in writing with plan.com.
annual increase calculator
If you’d like to work out the estimated increase to any of the plans on your account, use our handy price calculator.*
Firstly, choose the month you wish to calculate the price
Next, enter the current price (excluding VAT) of your agreed monthly charges and press calculate**
Estimated increase (No VAT)
Estimated increase (with VAT)
**CPI is calculated by the government on a monthly basis. We use the most recent CPI figure available at the point the invoice is generated. Therefore, the calculator is for estimation purposes only. Please select the month closest to the anniversary of your first bill or subsequent anniversaries.
Frequently asked questions
The annual price increase affects all customer who signed a new contract or renewed their contract from December 2022. Customer who signed contracts prior to this date will not be subject to the uplift. All customers will have the price change applied unless previously agreed in writing with plan.com.
Annual price increases were introduced to align with the communications market, using the industry standard CPI + 3.9% calculation.
CPI, or Consumer Price Index, measures the percentage change in the price of a basket of goods and services consumed by households.
It is measured by the government, published monthly, and is preferred over RPI (Retail Price Index).
The Anniversary price change is applied on a per-Connection basis, and the charge increase is effective from the first day of the month following each anniversary of the Service Commencement Date.
CPI + 3.9% is the industry standard.
We add the Anniversary price change on a per-Connection basis. The Charge increase shall apply to the Service for each Connection from the first day of the month following each anniversary of the Service Commencement Date.
CPI is calculated by the government monthly based on changes in the pricing during the previous month. At the point at which our calculation is made, we use the latest published CPI figure. CPI figures can be found here: https://www.ons.gov.uk/economy/inflationandpriceindices/timeseries/d7g7/mm23
The price change will be applied to all reoccurring monthly charges. It will not be applied to additional in-life charges such as those incurred by out of bundle usage or daily activations charges such as roaming bolt-ons.
Customer Support
Our experienced team of Customer Support Executives is on-hand to provide personalised support for all plan.com customers. Our phone lines are open weekdays 8am – 8pm and weekends 8am – 5pm. We aim to respond to emails and voicemails within 24 hours.
+44(0)3300 88 18 18
