Running or supporting a business can be stressful enough without also having to worry about controlling monthly bills and keeping everyone connected. That’s where my.plan notifications come in!
Set up bespoke email and SMS notifications to stay alert to people approaching usage allowances or Spend Control limits.
Notifications are emails and/or SMS that are sent when 50%, 80% and/or 100% of your data, voice or text allowance is used. They are also sent when 80% and 100% or your Spend Controls are reached.
You set the levels at which you are notified, who is informed and how.
Managing alerts in my.plan
Gold and Platinum services benefit from the full range of bespoke and tailored alerts. You can manage usage notifications and Spend Controls and their notifications through the CONTROLS option in my.plan.
Captive Pages are webpages that are triggered automatically, or via a link in an SMS or email when a Spend Control is activated, and a service is restricted. Our range of Spend Controls can be accessed via my.plan, and help you to stay in control of your costs, while keeping your business connected.
Captive Pages give you the opportunity to increase their Spend Limit, or purchase bolt-ons directly from their phone in order to stay connected.
No need to download an app. No need to play with settings. Captive Pages are available to all plan.com services.
Via SMS or email
Captive Pages are available through an SMS or email link whenever a Spend Control is activated.
They also appear automatically when a UK mobile data Spend Control is activated, and data is restricted. In these circumstances, Captive Pages will launch when an internet browser or app that uses data is accessed.
However, they will not show if the service is connected to Wifi.
If you have a Spend Control in place, Captive Pages show you exactly how much data, call, text, or roaming additional charges have contributed to reaching your Spend Limit.
Whenever a service reaches a Spend Limit and your service is restricted.
You can choose who is notified and how (by SMS or email) on the same page that you set up Spend Controls on my.plan. Go to my.plan > Controls > Spend Controls and choose from our range of Controls.
There are two types of Captive Page:
If you joined or have renewed with plan.com since 1 October 2018 and have an Ofcom Total Spend Cap on your account, you will be sent an SMS at 100% of your Cap’s limit that contains a link to a Captive Page. If you have run out of mobile data and are not connected to a Wifi network, a Captive Page will trigger automatically if you try to access mobile data via a web browser or mobile app that uses data.
Ofcom Total Spend Cap Captive Pages provide you with a full breakdown of how your Cap was reached. This could include Data, Voice, Text, and any roaming usage (except calls and texts to non-geographical or premium-rate numbers).
If you have usage Spend Controls (such as a UK data or roaming voice) set up on your service, you will be sent an SMS or email at 100% of your Spend Limit with a link to a Captive Page. Please note: these notifications are set up in-line with the Spend Control via my.plan – you can choose who is notified and how (by SMS and email).
If you have run out of UK mobile data and are not connected to a Wifi network, a Captive Page will trigger automatically whenever you try to access mobile data via a web browser or mobile app that uses data.
Usage Captive Pages are specific to the type of restriction that’s in place. For example, if a UK data restriction has been triggered, the Captive Page will be specific to your UK data usage. If it’s a roaming voice restriction – likewise.
Usage-based Captive Pages provide an additional layer of information when you’re roaming. They show you where you are, provide insight on any roaming bolt-ons you have in place, as well as information on any domestic usage that contributed to reaching the Spend Limit.
We have a series of great-value bolt-ons available to all plan.com customers, which can now be added via Captive Pages.
These include 1GB, 2GB, 5GB, 8GB & 12GB Data Boosts (handy if you’re running low or run out of UK/EU mobile data), international call and text options, and a series of roaming bolt-ons that help to keep you connected while travelling outside the plan.com Europe Zone.
One of the easiest ways to remove the restrictions on a service put in place by a Spend Control is to increase the Spend Limit. Captive Pages give you this ability – allowing you to increase the Spend Limit by a set amount.
Spend Controls can be set at £0, £10, £15, £20, £35, £50, £75, £100, £200, £300 and £500 for each service.
If the new Spend Limit is reached, the service will be notified and restricted in the same way as with the original Spend Limit.
This is true for all subsequent increases of the Limit.
All services on your account will have the ability to increase their Spend Limit via Captive Pages unless the service is deauthorised from doing so.
To deauthorise a service and remove this ability to increase Spend Limits or purchase bolt-ons, simply call your plan.com partner or speak to plan.com Customer Services on +44(0)3300 88 18 18.
Deauthorised services will still receive Captive Pages, but for informational purposes only.
Financial information such as the Spend Limit amount and the amount of additional charges that were incurred to reach the Limit, is hidden.
Any usage that is still within the agreed allowances will not be restricted. For example, with our unlimited minutes and texts tariffs, you will still be able to call or text other plan.com and O2 mobiles, local geographic numbers etc. And if you are still within your data allowance (you may have reached your Spend Limit due to calls), you can access mobile data as normal until the allowance is exhausted.
CAN A SPEND CONTROL BE INCREASED IN ORDER TO REMOVE RESTRICTIONS?
Yes. If you have set them up the service will be sent an SMS or email at 100% of its Spend Limit, which notifies the person using the device of the usage restrictions in place. The Captive Page linked from the message also gives the service the opportunity to purchase a bolt-on (giving them extra allowances) or increase the Spend Limit.
All services on your account with a Spend Control that’s been activated can make these purchases or increase their Spend Limit via Captive Pages unless authority has been removed. To deauthorise a service and remove this ability to increase Spend Limits or purchase bolt-ons, log in to my.plan and access Controls > Visibility & Access > Self Management.