Taking care of your business

When it comes to support, we know how much you value the personal touch, especially when you have an urgent question or issue.
Here’s everyone you might need to get in touch with from either a sales or support perspective.

Sales Support

Our Sales Support team is your main point of contact, collaborating closely with sales, partner support, and tech teams to handle new business, in-life support, and renewals.

Ian Hunt - Business Development Manager

Ian Hunt

Business Development Manager
07889 560736  |  ianhunt@plan.com

As Business Development Managers, we assist in delivering customer pitches, platform demos, in-house training, and account reviews. We guide growth through key performance data analysis and discuss opportunities and solutions.

Jonathan Burton

Account Manager
03332 422161  |  jonathanburton@plan.com

Daisy Jones - Account manager

Daisy Jones

Account Manager
03332 422161  |  daisyjones@plan.com

Our Account Managers excel in pre-connection support, sales queries, bespoke arrangements, and business plans. Specialising in upsells, upgrades, and renewals, they deliver tailored solutions for your success.

Implementation

Our dedicated onboarding specialists will work with you to achieve a smooth transition to plan.com for all your customers, as well as assistance on all aspects of account set up, connections, SIMs, my.plan configuration and any other queries you may have during the onboarding process.

Darren Webb - Onboarding especialist

DarRen WEBB

Onboarding Specialist

First line support

Your highly skilled agents are dedicated to adopting a focused and responsive approach, tailored to meet the unique needs of both you and your business. They are committed to providing efficient post-connection support and addressing any queries promptly.

Matt Tierney

First Line Support Team Lead

Ed Knight

First Line Partner Implementation & Technology Agent

Rogerio Rodrigues

Roger RoDrigues

First Line Partner Implementation & Technology Agent

03332 422161
(Option 2)

partnersupport@plan.com

Second Line Tech Support

All supported by our team of four IT Technical Specialists, our 2nd line tech support ensures that you receive expert assistance in addressing any technical-related concerns and queries.

Ross Skilicorn

Ross Skillicorn

Partner Implementation & Technology Agents Manager

Vinnie Sotirov - IT Support Executive

Vinnie Sotirov

Second Line Partner Implementation & Technology Agent

Richard Brown

Second Line Partner Implementation & Technology Agent

Ciaran Stephens

Second Line Partner Implementation & Technology Agent