This is a high-level guide designed to help you understand the installation of plan.com’s Hosted Voice and broadband.WHAT IS HOSTED VOICE?
Hosted Voice is cutting-edge telephony that gives any business immediate access to powerful enterprise-level call features combined with flexibility and responsiveness. plan.com takes this further thanks to my.plan, which delivers powerful, instant access to the insight and tools you need to control your connectivity and costs.WHAT ARE THE BENEFITS OF HOSTED VOICE?
You will benefit from having all of your connectivity at your fingertips with my.plan, which allows you to access and manage your business communications online or via our my.plan mobile app. Manage your business’s connectivity and stay flexible with Hosted Voice and mobile, all managed through my.plan.WHAT DO YOU NEED TO SET UP HOSTED VOICE?
Unlike traditional telephones, Hosted Voice is an online phone system. Calls are made and received over the internet or mobile data, and all of its enterprise-level features are hosted in the cloud, making them easy to access and manage – you don’t need telephone engineers or experts to help you add or change your phones! Everything is available to you through my.plan.
Hosted calls can be made through our Hosted desk phones, which are packed full of useful features, or one of our soft phones. Soft phones are available on mobiles via our my.plan app, or on your computer via an easy to install browser plug in. It’s that easy!
All that you need to enjoy Hosted Voice from plan.com is a stable internet connection and a Hosted desk phone or soft phone. It’s important that your internet is stable, which is why we recommend an additional internet connection. If you only have a couple of connections, a high-speed internet connection that can handle your current internet traffic as well as Hosted call traffic might be enough. However, we recommend our plan.com broadband solutions, which work in harmony with our business-grade managed routers and provide an additional layer of powerful insight directly into my.plan, helping you quickly diagnose issues if they ever arise.WHAT IS A SITE SURVEY AND WHEN ARE THEY NEEDED?
Before you commit to plan.com Hosted Voice, it’s recommended that your plan.com partner (or a specialist telephone engineer acting on their behalf) conduct a site survey to ensure you can install Hosted Voice without any unexpected issues. Site surveys look at your property to make sure that when desk phones are installed, you can access the internet without any additional cabling or technology requirements such as ethernet network switches or splitters, ADSL filters. A site survey is recommended for large office spaces, offices with multiple rooms or floors, or businesses with multiple buildings.
Properties that have never has broadband supplied by Openreach or are brand new builds should always have a site survey.
For more information about third-party companies who can conduct these surveys, please contact our implementation team by emailing email@example.comDO I NEED AN ENGINEER TO INSTALL DESK PHONES?
For businesses with one or two connections in a small office with a stable high-speed internet connection, there may be no need for an engineer to set things up. Our hardware is designed to be ‘plug and play’. Larger companies with your own IT support team with telephony experience may not need support either. However, businesses with more than a handful of Hosted desk phones with large offices may benefit from the support of a professional cabling company to set up your phones.
If an engineer is need to support an installation, your plan.com partner will arrange this.HOW GOOD DOES MY INTERNET CONNECTION NEED TO BE?
When it comes to Hosted Voice, it isn’t just a question of upload and download speeds. For anything over two Hosted connections, we recommend adding an additional broadband line that’s dedicated to Hosted calls. This ensures that calls do not ‘drop’ or suffer interference.
If you plan to share you Hosted telephony with all of your other internet use, you may face issues if someone is streaming music or video, videoconferencing, or doing any other high-traffic activity such as uploading or downloading large files.
Our plan.com Desk Phones can also connect via WiFi. Again, it is important that the phones can access a strong, stable WiFI connection without interference or over saturation from other WiFi-enabled devices who access the same WiFI channel. An additional Hosted-only broadband connection and router will help solve the issue of over-saturation if only Hosted desk phones can access this router.
There are three types of broadband available to plan.com customers: ADSL, Fibre to the Cabinet and Fibre to the Premises. If available, we recommend our fibre options. However, here is a rough guide to our recommendations, bearing in mind that data speeds vary at each property:
|6-10||Dedicated Fibre 40/10|
|101-200||Dedicated Fibre 80/20|
|201+||Speak to us|
If a new or additional broadband connection is required to support your Hosted connections, there are additional costs. The cost associated with Hosted Voice depend on the solution that you choose, broken down as follows.
Installation of a new or additional broadband connection:
|Other||Speak to us|
The following costs may be incurred if an installation date is moved, or an appointment is missed by the customer. These costs are charged by a third-party and are subject to change depending on the timings of the event:
|Reschedule install||£15 (minimum charge)|
|Missed appointment||£80 (minimum charge)|
|Cancelled order||£50 (minimum charge)|
1. Do you already use an existing Hosted solution?
2. Do you understand the benefits of plan.com Hosted?
3. How many calls do you handle every day?
4. How many connections do you need?
5. Do any of your staff work remotely?
6. Do you want to keep your existing telephone numbers, and do you need new ones?
7. Do you already have network switches and cabling in place?
8. What is the layout of your office?
9. How good is your internet and do you need a separate internet connection for Hosted?
10. What do you need to enjoy Hosted?
This is the latest Customer Hosted Voice & Broadband Installation Guide dated 4th May 2021.