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PRO TRAVELLER​

DAILY ROAMING DATA, CALL & TEXT ADD ON​

Pro Traveller is an exclusive daily Tariff add-on that includes roaming in the United Arab Emirates. It has no activation limits1 and is only available with the pro.plan
tariff range.

1Non domestic and daily allowance threshold applies. See Terms and Conditions for more details.

pro-traveller-intro

You can enjoy 100 voice minutes, 50 texts and 500MB of data while roaming1.

 

Travel with confidence and without borders:

  • £5 daily activation charge (you’re only charged while roaming in our Pro World Zone, which covers over 100 destinations.)
  • 100 voice minutes, 50 text messages and 500MB of data each day1
  • Includes the United Arab Emirates
  • No activation limit – use it as often as you like1

1Non domestic and daily allowance threshold applies. See Terms and Conditions for more details.

2Availability subject to pricing. Please refer to www.plan.com/updates for more details.

3Availability subject to number of connections. Please refer to www.plan.com/updates for more details.

TARIFF COMPATIBILITY

Please note that Pro Traveller is only available for customers with specific tariff and data options and can only be added to new connections and renewals and cannot be added or removed after a service has connected. 

Pro EssentialPro GoldPro PlatinumSharer EssentialSharer GoldSharer PlatinumMBB EssentialMBB GoldMBB Platinum
Pro TravellerYes (3)Yes (3)Yes (3)Yes (5)Yes (5)Yes (5)NoNoNo

(4) Only Pro Tariff 30GB or Greater.

(5) Minimum of 50 shared users. Terms, conditions and compatibility limitations apply.

WORLD ZONE REGIONS

EASTERN EUROPE

  • Albania
  • Bosnia & Herzegovina
  • Macedonia
  • Montenegro
  • Serbia
  • Turkey

ASIA PACIFIC

  • Australia
  • Hong Kong
  • Malaysia
  • New Zealand
  • Singapore
  • South Africa

USA & CANADA

  • USA
  • Canada

REST OF THE WORLD

  • Afghanistan
  • Anguilla
  • Antigua & Barbuda
  • Argentina
  • Azerbaijan
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belize
  • Benin
  • Botswana
  • Brazil
  • British Virgin
  • Islands
  • Burkina Faso
  • Cambodia
  • Cameroon
  • Cape Verde
  • Cayman Islands
  • Chad
  • Chile
  • China
  • Colombia
  • Congo
  • Congo (Democratic
  • Republic of)
  • Costa Rica
  • Dominica
  • Dominican
  • Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Fiji
  • Gabon
  • Ghana
  • Grenada
  • Guatemala
  • Guinea
  • India
  • Indonesia
  • Iraq
  • Israel
  • Ivory Coast
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kosovo
  • Kuwait
  • Macau
  • Madagascar
  • Malawi
  • Mauritania
  • Mexico
  • Moldova
  • Mongolia
  • Montserrat
  • Nepal
  • Netherlands
  • Antilles
  • Nicaragua
  • Niger
  • Nigeria
  • Oman
  • Pakistan
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Qatar
  • Russia
  • Rwanda
  • Saint Kitts & Nevis
  • Saint Lucia
  • Saudi Arabia
  • Senegal
  • Seychelles
  • Sierra Leone
  • South Korea
  • Sri Lanka
  • St. Vincent &
  • the Grenadines
  • Swaziland
  • Taiwan
  • Thailand
  • Togo
  • Trinidad & Tobago
  • Turks & Caicos
  • Uganda
  • Ukraine
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Venezuela
  • Yemen
  • Zambia

PRO TRAVELLER COVERS

  • In-country calls e.g. USA to USA
  • Calls back to the UK e.g. USA to UK
  • Roaming terminated calls e.g. calls received in the USA from the UK
  • In-region calls e.g. USA to Canada
  • United Arab Emirates

PRO TRAVELLER DOES NOT COVER

  • UK to World Zone destinations – you must be roaming to activate the bolt-on
  • Out-of-region calls e.g. USA to China
  • Out of World Zone e.g. USA to Germany (see next page for details)

terms & conditions

These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Contract between each Customer and Plan Communications Limited (“plan.com”).

General

These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Contract between each Customer and Plan Communications Limited (“plan.com”).

We reserve the right to amend these terms, or to withdraw or amend any tariff in this Tariff Guide at any time. If we do that, we will do it in accordance with the notice provisions set out in the General Terms and Conditions you have agreed to.

References to Plan in these terms and conditions are to Plan Communications Limited, registered under company number 010273V, with registered offices at 2nd Floor, IOMA House, Hope Street, Douglas,
Isle of Man, IM1 1AP.

Allowances, pricing and Charges quoted within this guide are all on a per Connection/per SIM per month basis unless otherwise stated. All pricing stated in these guides are exclusive of VAT.

Description

Our Pro Traveller daily roaming Add-On is only £5 per day! Enjoy 100 voice minutes, 50 text messages and 500MB of data each day while roaming in our World Zone, which covers over 100 destinations, including the United Arab Emirates*.

During a monthly billing cycle, you can activate the Bolt-On as may times as you like (non domestic and daily allowance threshold applies).

It’s available on all our Mobile tariffs subject to pricing and number of connections.

Opting out of regulatory roaming data cap

The Customer acknowledges and agrees that by adding the Pro Traveller Add-on, they opt out of the regulatory £50 Roaming Data Spend Limit that they may otherwise be entitled to under EU law.

Compatibility

Pro Traveller daily roaming Add-On is only available to add by your plan.com Partner during the contract stage and cannot be added or removed after a service has connected. 

It can only be added to tariffs with 30GB of data or greater. It cannot be added to MBB tariffs.

If the Pro Traveller daily roaming Add-On cannot be added to tariff, Daily Explorer cannot also be added.

Included Usage

  • In-country calls e.g. USA to USA
  • Calls back to the UK e.g. USA to UK
  • Roaming terminated calls e.g. calls received in the USA from the UK
  • In-region calls e.g. USA to Canada

Excluded Usage

  • UK to World Zone destinations – you must be roaming to activate the Bolt-On
  • Out-of-region calls e.g. USA to China
  • Out of World Zone e.g. USA to Germany (see next page for details)
  • As of 1 April 2019, World Zone no longer includes Tanzania and Kenya

Charges

You will incur a £5 daily activation charge whenever your service roams outside of the UK and Europe Zone in one of the destinations in our World Zone regions (see below). Allowances and Charges quoted are all on a per Connection/per SIM basis. All Charges in this Tariff Guide are exclusive of VAT.

World zone regions

The daily charge and allowances are only triggered while roaming in our World Zone, which covers over 100 destinations:

EASTERN EUROPE

  • Albania
  • Bosnia & Herzegovina
  • Macedonia
  • Montenegro
  • Serbia
  • Turkey

ASIA PACIFIC

  • Australia
  • Hong Kong
  • Malaysia
  • New Zealand
  • Singapore
  • South Africa

USA & CANADA

  • USA
  • Canada

REST OF THE WORLD

  • Afghanistan
  • Anguilla
  • Antigua & Barbuda
  • Argentina
  • Azerbaijan
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belize
  • Benin
  • Botswana
  • Brazil
  • British Virgin Islands
  • Burkina Faso
  • Cambodia
  • Cameroon
  • Cape Verde
  • Cayman Islands
  • Chad
  • Chile
  • China
  • Colombia
  • Congo
  • Congo (Democratic Republic of)
  • Costa Rica
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Fiji
  • Gabon
  • Ghana
  • Grenada
  • Guatemala
  • Guinea
  • India
  • Indonesia
  • Iraq
  • Israel
  • Ivory Coast
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kosovo
  • Kuwait
  • Macau
  • Madagascar
  • Malawi
  • Mauritania
  • Mexico
  • Moldova
  • Mongolia
  • Montserrat
  • Nepal
  • Netherlands Antilles
  • Nicaragua
  • Niger
  • Nigeria
  • Oman
  • Pakistan
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Qatar
  • Russia
  • Rwanda
  • Saint Kitts & Nevis
  • Saint Lucia
  • Saudi Arabia
  • Senegal
  • Seychelles
  • Sierra Leone
  • South Korea
  • Sri Lanka
  • Vincent & the Grenadines
  • Swaziland
  • Taiwan
  • Thailand
  • Togo
  • Trinidad & Tobago
  • Turks & Caicos
  • Uganda
  • Ukraine
  • United Arab Emirates
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Venezuela
  • Yemen
  • Zambia

What is roaming?

Roaming is when Equipment is used outside of the UK. For example, when you travel to a foreign country with your mobile phone. Your plan.com tariff does not include use of your service(s) outside of the plan.com Europe Zone (“EZ”). Therefore, using Equipment outside of the UK or EZ means that you may incur additional charges, other than those described as part of your tariff, while using your service.

Equipment is ’being used’ while abroad when one or more of the following events take place:

  • Data is accessed by your device. This may happen as soon as a device (“Equipment”) connects with a foreign network provider. plan.com will charge you a fixed standard per MB rate for this data usage without an applicable roaming data Bolt-On. To prevent this, either mobile data must be turned off, roaming data must be turned off, the Equipment must be in Flight Mode and/or the Equipment must be turned off. PLEASE NOTE: Data can be accessed by your Equipment as soon as it is turned on, or Data access is enabled having been previously disabled. Data is not limited to specific apps being opened e.g., Facebook, an internet browser or Spotify. Background tasks often access data on your Equipment without your specific interaction. Therefore, your Equipment may be sending or receiving data simply by being turned on.
  • A call is made or received. In order to make or receive a call, your Equipment will automatically attempt to connect to a foreign network provider. The third-party will fulfil this call request. You can prevent calls from being received while abroad by keeping your Equipment in Flight Mode, or asking for an incoming call bar to be applied. plan.com will charge you a fixed standard per minute rate for this usage (see pricing) unless the usage is bundled with a roaming voice Bolt-On.
  • A text message is sent. As above, this Service will be fulfilled by a foreign network provider and plan.com will charge you a fixed rate per text (see our pricing guide) unless the usage is bundled with a roaming SMS Bolt-On. Multimedia Messages (MMS) are not covered by roaming Bolt-Ons or Add-Ons and are prices accordingly.

Our Daily and Monthly Roaming Bolt-Ons and Add-Ons are a range of products designed to support those Customers who want to use their services while roaming while staying in control of their costs.

Activation

A Pro Traveller daily roaming Add-On is automatically triggered (and a Daily Activation Charge incurred) when a Connection first makes a call, sends an SMS or uses mobile data to any degree anywhere in the plan.com World Zone during any calendar day. Usage will be calculated from the first point in time that any call, SMS or mobile data usage occurs.

The Daily Activation Charge and the Pro Traveller daily roaming Add-On allowances are per Connection/SIM. Allowances cannot be shared between individual users or sharer.plan Tariff users so Customers with a sharer.plan Tariff will need to add a Pro Traveller daily roaming Add-On to each Connection/SIM that requires.

For the purposes of charging and calculating allowance application, each day begins at 12:01am UK time and ends at 12:00am UK time.

If Customer usage exceeds the allowances provided under the Pro Traveller Add-On, usage will not automatically be capped and Customer will be charged at the standard out of bundle roaming rates.

Charges

Allowances and Charges quoted are all on a per Connection/per SIM basis.

All Charges in this Tariff Guide are exclusive of VAT.

Exceeding daily data allowances

If you exceed your daily Bolt-On allowance(s), you will pay our standard out of bundle roaming data rates. Note that data usage in our World Zone is charged at up to £6 per MB and we strongly recommend disabling data if the Bolt-On allowance is exceeded or the Bolt-On is removed to avoid bill shock. More information can be found in our Pricing Guide – Additional Charges.

The reporting of data usage can be subject to delay. Data reporting is controlled by the network on which data is being used.

Additional charges (out of bundle charges)

A Customer will incur Additional Charges where calls, texts or data usage (as applicable) within a day/month/billing period exceeds both (i) the relevant allowance included within the Inclusive Allowance of the Customer’s Tariff and (ii) the additional allowance provided by any Bolt-On or Data Boost that has been applied.

More information can be found in our Pricing Guide – Additional Charges.

Changes to your services

You can contact us to change to a different Tariff at any point during the term of your Agreement with us. We will decide which Tariff you can change to. In certain circumstances, you may be required to enter into a new agreement with us for a Minimum Term.

Roaming near borders

While roaming in countries that border with other destinations that fall outside the region or zone (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country. In the example of Cyprus and Turkey, voice, text and data charges are set at the higher, non-EZ rates. When it comes to data usage, this can be up to £6 per MB. This is also true of maritime, satellite and airborne networks. plan.com is not able to control which network your Equipment connects to. For this reason, we are not liable for any additional charges that are incurred.

Maritime, satellite, and airborne networks

Maritime, satellite and airborne networks are not included in any plan.com tariff or bolt-on allowances, even though they may be based in one of our roaming zones. plan.com cannot be held responsible for Equipment accessing these networks and is not liable for any additional charges that are incurred from Equipment using these networks, even if accidental. Please take extra care when travelling off-land or within areas not covered by mobile operators. We suggest putting your device into flight-safe mode in these situations or turning off roaming data on your device.
can be up to £6 per MB. This is also true of maritime, satellite and airborne networks. plan.com is not able to control which network your Equipment connects to. For this reason, we are not liable for any additional charges that are incurred.

Using your phone as a personal hotspot while roaming

We do not recommend using your phone or connected device as a personal hotspot. SIMs on standard mobile tariffs are designed for calls, texts and general use such as daily browsing. They’re not designed for being used as (or in) a mobile broadband device, as this usually consumes a great deal of data.

When you use your phone as a hotspot, all devices will be using data from your phone. Depending on the number of devices connected and what they’re being used for, your data allowance could be used up (and exceeded) very quickly.

In addition to this, the reporting of the amount of data used while tethering is subject to increased delays, sometimes of several days. This means that we may not be able to react as quickly to tethered data use as standard data use. Therefore, any data alerts and/or bars set up on your account will also be delayed. This could lead to additional charges on your account.

The reporting of data while roaming outside the UK can further increase the delay in data reporting. Due to the increased cost of using data outside the UK/EU, we highly recommend that you avoid using your phone or connected device as a personal hotspot while roaming.

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What's changed?

This is the latest Pro Traveller tariff guide dated March 2022.
We’ve updated the following elements:

  • Terms & Conditions in line with our new tariff 

previous versions