NO SETUP. NO HASSLE.
THE NEXT GENERTATION OF O2 SIMS IS HERE.
Why
it matters
The new O2 R15 SIMs bring smarter setup, stronger performance, and 5G Standalone readiness to your customers without extra work for you. They feature auto APN setup, so no manual input is needed, and are 5G Standalone ready, connecting directly to the 5G core where supported.
With future proof R15 technology, they provide stronger privacy, richer data, and smarter control. The combination of plastic and eSIM options ensures flexible and fast deployments.
PARTNER BENEFITS
Instant setup: No APN configuration needed — it’s handled by the SIM.
5G SA ready: Fully compatible with next-generation 5G core networks.
R15 technology: Improved privacy, richer network data, better error handling.
Plastic + eSIM options: Flexible for any deployment model.
Built for the future: Compatible with upcoming features like private 5G and advanced IoT.
Action required
All new and replacement O2 activations must use the new R15 SIMs.
Older SIMs should not be used going forward.
Switch your customers to O2 R15 SIMs today!
Frequently asked questions
No. The new O2 R15 SIMs configure plan.com APN settings automatically, so there’s no manual setup required.
You’ll need an 5G capable device and coverage in your area to access 5G Standalone. Even without coverage, you’ll benefit from the simplified setup, enhanced performance, and R15 readiness right away.
We strongly advise against it. For new connections and replacements, only use the new O2 R15 SIMs to ensure full compatibility, future-proofing, and access to next-generation 5G features.
Both options are available. Choose the format that best suits your deployment needs, device mix, and rollout speed.
No. Your current SIMs will continue to function until you migrate to R15 SIMs. However, it’s important to check APN settings before the end of the year. After the O2 upgrade, devices using outdated settings may lose access to data, calls, and texts.
Customer Support
Our experienced team of Customer Support Executives is on-hand to provide personalised support for all plan.com customers. Our phone lines are open weekdays 8am – 8pm and weekends 8am – 5pm. We aim to respond to emails and voicemails within 24 hours.
+44(0)3300 88 18 18
