Taking care of your business

When it comes to support, we know how much you value the personal touch, especially when you have an urgent question or issue.
Here’s everyone you might need to get in touch with from either a sales or support perspective.

Sales Support

Our Sales Support team is your main point of contact, collaborating closely with sales, partner support, and tech teams to handle new business, in-life support, and renewals.

CHARLIE DAVISON

Account Manager
0330 088 1819 | charliedavison@plan.com

NEILL JACOBS

Account Manager
0330 088 1819 | neilljacobs@plan.com

Your Account Manager excels in pre-connection support, sales queries, bespoke arrangements, and business plans. Specialising in upsells, upgrades, and renewals, they deliver tailored solutions for your success.

DAVID PIMM

Business Development Manager
07962 848633 | davidpimm@plan.com

As Business Development Managers, we assist in delivering customer pitches, platform demos, in-house training, and account reviews. We guide growth through key performance data analysis and discuss opportunities and solutions.

YOUR Concierge support TEAM

Concierge is your dedicated plan.com contact, ready to assist you and your business whenever needed.

As one of our most valued partners, it’s the first step into our new and evolving partner program and represents an important part of our commitment to enhancing your experience.

Concierge is designed to provide faster service implementation and seamless day-to-day support. From taking ownership of your service enquiries to offering enhanced SLAs and faster resolution, Concierge removes complexity and empowers your team to focus on delivering value to your customers.