image_pdfDOWNLOAD AS A PDFimage_printPRINT OUT THE GUIDE

CUSTOMER GUIDE

Pro Ireland bolt-on
UNLIMITED CALL ADD-ON
Hosted Guide

march 2021

Pro-Ireland

PRO IRELAND

Our exclusive Pro Ireland bolt-on enables you to call people in the Republic of Ireland while staying in control of your costs.

 

Pro Ireland gives you an unlimited1 allowance of calls from the UK to the Republic of Ireland.

 

1Fair usage thresholds apply. Please refer to the Terms & Conditions for more details.

INTRODUCING MY.PLAN

Where our Hosted system really comes into its own is my.plan – the ultimate connectivity platform giving your business remote access to powerful insights and easy to use controls to boost performance and productivity.

 

my.plan gives you instant online access to the tools and information you need to connect, configure, and control your mobile and office based communications all in one place, accessible any time from anywhere. 

my.plan@2x

tariff compatibility

 

Not all options are compatible with all Tariffs so check here to see if International bolt-ons are compatible with your Tariff.

HOSTED 0 HOSTED 2000 HOSTED UNLIMITED
ESSENTIALGOLDPLATINUMESSENTIALGOLDPLATINUMESSENTIALGOLDPLATINUM
NONONOYESYESYESYESYESYES

terms & conditions

Calls to UK mobiles that are in Ireland are covered in the standard tariff allowance. Pro Ireland usage includes calls that originate in the UK and are received by services in the Republic of Ireland. Pro Ireland usage does not include making calls while abroad (these are classed as roaming usage, no matter where the call is received). Pro Ireland usage does not include calls back to the UK from the Republic of Ireland. International calls to premium numbers (such as International Directory Enquiries or help desks) are not included in Pro Ireland. Pro Ireland calls are charged by the minute, with a one-minute minimum call charge. Please see the pricing guide for more information.

Here at plan.com, we love to provide you with as many free call minutes as we can possibly fit into our tariffs. We strongly believe that ‘unlimited’ really should mean unlimited when it comes to call bundles.

The Fair Use Threshold is set per connection and is monitored/updated regularly through analysis of customer usage profiles and trends. We also monitor where the pro-rated usage is projected to exceed the Fair Use Threshold within a particular period or billing cycle. The current limits applicable to all customer accounts are as follows:

The Fair Use Threshold for Pro Ireland is 3,000 landline and 3,000 mobile minutes per extension.

Assuming your call usage do not exceed our Fair Use Threshold, there’s nothing to worry about.

However, if your usage or projected usage is above the monthly threshold that we set, from time to time, we may have no option but to take action in order to remedy the situation or prevent the problem from escalating further.

What allows us to offer these ‘unlimited’ bundles is the result of detailed customer analysis.

This means that, as long as everyone plays ‘fair’ with their call usage, each individual customer can benefit from flexible and – more importantly – unrestricted tariffs.

However, there are inevitably customers who decide to abuse, or accidentally use, substantially more than their ‘fair share’ of calls.

For this reason, we have to implement a Fair Use Policy in relation to ‘unlimited’ calls.

This policy applies where the level of usage, or projected usage, is unreasonable and/or significantly in excess of what we would expect from a typical plan.com customer.

If, at the absolute discretion of plan.com, it is our opinion that your call and SMS usage materially exceeds the Fair Usage Threshold as described above, we may contact you by email, text, or telephone to advise you accordingly, but we reserve the right to bar your service.

When we contact you, we will provide you with the opportunity to rectify the situation by ceasing, or substantially reducing, your call usage.

If excessive usage continues, or if for any reason we reasonably suspect that you are not acting in accordance with this policy, we reserve the right to take further action.

Such action may include, but is not limited to:

  • Removing the Pro Ireland Tariff add-on
  • Transferring you to a tariff that does not include unlimited calls
  • At our absolute discretion, suspending, modifying or restricting the use of your services
  • Withdrawing access to the service indefinitely
  • Termination of contract, which may also include contractual termination fees

versions

What's changed?

This is the latest Pro Ireland bolt on guide dated the 5th May 2021.

previous versions

  • None