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CUSTOMER GUIDE

Pro Ireland
UNLIMITED CALL ADD ON
Hosted Guide

October 2021

Pro-Ireland

PRO IRELAND

As a plan.com Hosted customer you have the option1 to add Pro Ireland, which allows you to enjoy unlimited calls and texts from the UK to the Republic of Ireland2

 

1Add Ons can only be added prior to a service connecting and can only be removed upon the contract renewing or terminating.

2Fair usage thresholds apply. Please refer to the Terms & Conditions for more details.

INTRODUCING MY.PLAN

Where our Hosted system really comes into its own is my.plan – the ultimate connectivity platform giving your business remote access to powerful insights and easy to use controls to boost performance and productivity.

 

my.plan gives you instant online access to the tools and information you need to connect, configure, and control your mobile and office based communications all in one place, accessible any time from anywhere. 

my.plan@2x

tariff compatibility

Pro Ireland is only available to customers with specific tariff packages, can only be added to new connections and renewals, and cannot be added or removed after a service has connected. 

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terms & conditions

Pro Ireland usage includes calls that originate in the UK and are received by services in the Republic of Ireland.

Pro Ireland usage does not include making calls while abroad (these are classed as roaming usage, no matter where the call or SMS is received).

Pro Ireland usage does not include calls back to the UK from the Republic of Ireland.

International calls to premium numbers (such as International Directory Enquiries or help desks) are not included in Pro Ireland.

Pro Ireland calls are charged by the minute, with a one-minute minimum call charge.

Please see the pricing guide for more information https://guides.plan.com/pricing/

The Fair Use Threshold is set per connection and is monitored/updated regularly through analysis of customer usage profiles and trends. We also monitor where the pro-rated usage is projected to exceed the Fair Use Threshold within a particular period or billing cycle. The current limits applicable to all customer accounts are as follows:

The Fair Use Threshold for Pro Ireland is 3,000 minutes per service per month.

If, at the absolute discretion of plan.com, your call usage exceeds the Fair Usage Threshold as described above, we may contact you by email, text, or telephone to advise you accordingly, but we reserve the right to bar your service.

When we contact you, we will provide you with the opportunity to rectify the situation by ceasing, or substantially reducing, your call and/or text usage. If excessive usage continues, or if for any reason we reasonably suspect that you are not acting in accordance with this policy, we reserve the right to take further action.

Such action may include, but is not limited to:

  • Removing the Pro Europe Tariff add-on
  • Transferring you to a tariff that does not include unlimited texts or calls
  • At our absolute discretion, suspending, modifying or restricting the use of your services
  • Withdrawing access to the service indefinitely
  • Termination of contract, which may also include contractual termination fees

versions

What's changed?

This guide was updated on 29 October 2021 with the following changes:

  • Clarity over when an Add On can be added or removed
  • Terms and Conditions: abbreviated and simplified but the details of the terms and conditions remain unchanged.

previous versions