1Add Ons can only be added prior to a service connecting and can only be removed upon the contract renewing or terminating.
2Fair usage thresholds apply. Please refer to the Terms & Conditions for more details.
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Pro Ireland is only available to customers with specific tariff packages, can only be added to new connections and renewals, and cannot be added or removed after a service has connected.
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Pro Ireland usage includes calls that originate in the UK and are received by services in the Republic of Ireland.
Pro Ireland usage does not include making calls while abroad (these are classed as roaming usage, no matter where the call or SMS is received).
Pro Ireland usage does not include calls back to the UK from the Republic of Ireland.
International calls to premium numbers (such as International Directory Enquiries or help desks) are not included in Pro Ireland.
Pro Ireland calls are charged by the minute, with a one-minute minimum call charge.
Please see the pricing guide for more information https://guides.plan.com/pricing/
The Fair Use Threshold is set per connection and is monitored/updated regularly through analysis of customer usage profiles and trends. We also monitor where the pro-rated usage is projected to exceed the Fair Use Threshold within a particular period or billing cycle. The current limits applicable to all customer accounts are as follows:
The Fair Use Threshold for Pro Ireland is 3,000 minutes per service per month.
If, at the absolute discretion of plan.com, your call usage exceeds the Fair Usage Threshold as described above, we may contact you by email, text, or telephone to advise you accordingly, but we reserve the right to bar your service.
When we contact you, we will provide you with the opportunity to rectify the situation by ceasing, or substantially reducing, your call and/or text usage. If excessive usage continues, or if for any reason we reasonably suspect that you are not acting in accordance with this policy, we reserve the right to take further action.
Such action may include, but is not limited to:
This guide was updated on 29 October 2021 with the following changes: