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CUSTOMER GUIDE

Pro Europe bolt-on
UNLIMITED CALL ADD-ON
Hosted Guide

march 2021

Int-Minutes

PRO EUROPE

Our exclusive Pro Europe bolt-on enables you to call people in the Europe Zone while staying in control of your costs.

 

Pro Europe gives you an unlimited1 allowance of calls from the UK to more than 40 destinations within our Europe Zone throughout your contract.

 

1Fair usage thresholds apply. Please refer to the Terms & Conditions for more details.

INTRODUCING MY.PLAN

Where our Hosted system really comes into its own is my.plan – the ultimate connectivity platform giving your business remote access to powerful insights and easy to use controls to boost performance and productivity.

 

my.plan gives you instant online access to the tools and information you need to connect, configure, and control your mobile and office based communications all in one place, accessible any time from anywhere. 

my.plan@2x

TARIFF COMPATIBILITY

Not all options are compatible with all Tariffs so check here to see if International bolt-ons are compatible with your Tariff.

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Europe zone

Roaming in Europe is easier than ever. You can now use your UK allowances when travelling in the plan.com Europe Zone, at no additional cost*.

 

The plan.com Europe Zone includes:

  • Austria
  • Azores
  • Belgium
  • Bulgaria
  • Canary Islands
  • Croatia
  • Cyprus (Republic of)
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • French Guiana
  • Germany
  • Gibraltar
  • Greece
  • Guadeloupe
  • Guernsey
  • Hungary
  • Iceland
  • Isle of Man
  • Ireland (Republic of)
  • Italy
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Madeira
  • Malta
  • Martinique
  • Monaco
  • Netherlands (The)
  • Norway
  • Poland
  • Portugal
  • Reunion Islands
  • Romania
  • Saint Barthélemy
  • Saint Martin
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Vatican City

Countries in blue indicate the plan.com Europe Zone. Map is for illustrative purposes only. Please refer to the written list for the destinations included in this package.

* Note that all maritime, satellite and airborne networks are not included, even though they may be based in Europe. Please see roaming T&Cs for full details about call, text and data usage within the plan.com Europe Zone.

Countries in blue indicate the plan.com Europe Zone. Map is for illustrative purposes only. Please refer to the written list for the destinations included in this package.

* Note that all maritime, satellite and airborne networks are not included, even though they may be based in Europe. Please see roaming T&Cs for full details about call, text and data usage within the plan.com Europe Zone.

terms & conditions

Pro Europe usage is not part of the standard tariff and as such, is not included within unlimited call allowances. Pro Europe usage includes calls that originate in the UK and are received by services outside the UK. Pro Europe usage does not include making calls while abroad (these are classed as roaming usage, no matter where the call is received). Pro Europe usage does not include calls back to the UK from outside of the UK. International calls to premium numbers (such as International Directory Enquiries or help desks) are not included in Pro Europe. International calls are charged by the minute, with a one-minute minimum call charge. Please see the pricing guide for more information.

Here at plan.com, we love to provide you with as many free call minutes as we can possibly fit into our tariffs. We strongly believe that ‘unlimited’ really should mean unlimited when it comes to call bundles.

The Fair Use Threshold is set per connection and is monitored/updated regularly through analysis of customer usage profiles and trends. We also monitor where the pro-rated usage is projected to exceed the Fair Use Threshold within a particular period or billing cycle. The current limits applicable to all customer accounts are as follows:

The Fair Use Threshold for Pro Europe is 3,000 landline and 3,000 mobile minutes per extension.

However, if your usage or projected usage is above the monthly threshold that we set, from time to time, we may have no option but to take action in order to remedy the situation or prevent the problem from escalating further.

What allows us to offer these ‘unlimited’ bundles is the result of detailed customer analysis.

This means that, as long as everyone plays ‘fair’ with their call usage, each individual customer can benefit from flexible and – more importantly – unrestricted tariffs.

However, there are inevitably customers who decide to abuse, or accidentally use, substantially more than their ‘fair share’ of calls.

For this reason, we have to implement a Fair Use Policy in relation to ‘unlimited’ calls.

This policy applies where the level of usage, or projected usage, is unreasonable and/or significantly in excess of what we would expect from a typical plan.com customer.

If, at the absolute discretion of plan.com, it is our opinion that your call and SMS usage materially exceeds the Fair Usage Threshold as described above, we may contact you by email, text, or telephone to advise you accordingly, but we reserve the right to bar your service.

When we contact you, we will provide you with the opportunity to rectify the situation by ceasing, or substantially reducing, your call usage.

If excessive usage continues, or if for any reason we reasonably suspect that you are not acting in accordance with this policy, we reserve the right to take further action.

Such action may include, but is not limited to:

  • Removing the Pro Europe Tariff add-on
  • Transferring you to a tariff that does not include unlimited calls
  • At our absolute discretion, suspending, modifying or restricting the use of your services
  • Withdrawing access to the service indefinitely
  • Termination of contract, which may also include contractual termination fees

versions

What's changed?

This is the latest Pro Europe tariff guide dated the 5th May 2021.

previous versions

  • None