By phone
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Our Customer Experience team aims to answer all calls as quickly as possible. However, at peak times, our Gold and Platinum connections can enjoy priority service thanks to their dedicated support teams.
By email
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We aim to respond to all enquiries through my.plan and via email as quickly as possible. However, at peak times, our Gold and Platinum connections can enjoy priority email and ticket service thanks to their dedicated support teams.
Live Chat
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Live Chat is our instant message facility that can be accessed exclusively through my.plan. It means you can get in direct contact with a member of our Customer Experience team without picking up the phone or sending an email.
Issues with the supply of internet to your premises
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Target Maintenance Level fix times
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This is the latest Hosted SLA Guide dated May 4th 2021.
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